Job Ref: FOR1089
Branch: Forest of Arden Hotel Country Club
Location: Forest of Arden Hotel Country Club, Coventry
Salary/Benefits: £12.50 per hour plus various benefits
Contract type: Permanent
Hours: Part Time
Hours per week: 22.5
Posted date: 05/06/2025
Closing date: 07/07/2025

EXPERIENCE:

Previous experience working within a similar environment preferred but not essential.

SKILLS AND KNOWLEDGE:

• Strong communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

EDUCATION OR CERTIFICATION:

Good level of English

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting. Using the guests name where possible.
• To be aware of hotel’s layout and facilities.
• Collect guest laundry from rooms and reception
• Unpack and count in all clean linen against delivery notes.
• Report short deliveries to Housekeeping Manager/Supervisor.
• Deliver clean linen to the Housekeeping linen pantry’s.
• Collect dirty linen from corridors.
• Collect rubbish from room attendants as required
• Loading dirty linen into linen cages
• Unpack and check in guest laundry against laundry delivery note and deliver to corresponding room number
• Ensure all paperwork is completed on a daily basis
• Accepting, counting and storage of deliveries ensuring stock rotation
• All delivery notes to be given to the Supervisor
• Complete weekly linen stock takes
• Ensure linen room internal and external door is locked when unattended
• Ensure correct door knocking procedure is followed when delivering guest requests
• Deliver Prim room items, Z beds, cots, fridges etc as requested
• To ensure that any guest requests received are immediately actioned in a timely manner.
• Identify reject linen and store this separately to return to the linen room.
• Ensure Linen room is clean and tidy.
• Turn mattresses, change shower curtains and sheers curtains as instructed by the supervisor.
• Change bedding to foam/feather as instructed by the Supervisor
• To ensure lights, electricity, gas, and water are no used unnecessarily in your working area.
• Follow cleaning schedule to ensure the correct solvents/cleaning products are used at all times, adhering to COSHH regulations.
• Immediately hand any lost property to the Supervisor, noting time, place, and date.
• Report all maintenance faults to Supervisor.
• Respect the privacy of every guest by treating any confidential information with caution in line with hotel policies.
• To strictly follow the procedure for general security of master keys and allowing guests access to rooms when asked to be let in.
• To report any suspicious items or circumstances to your Supervisor
• Fully understand all fire and emergency evacuation procedures. Observes Company and Statutory Health and Safety Regulations
• Keep uniform smart and clean at all times. Maintain personal hygiene standards at all times.
• Name badge to be worn at all times
• Attend Departmental meetings, participating when appropriate
• Attend any training sessions as identified or requested by Head of Department. To be fully trained and to understand COSHH/Health and Safety
• All policies on Cash, Key and All Controls are adhered to and followed consistently.