JOB DESCRIPTION SUMMARY

The Care Coordinator will be responsible developing a long-term relationship with our patients to effectively enroll them in the Link program or refer them to a participating provider. This role will serve as a communication liaison for the Territory Manager, Physician Office and Patient. The expectation is that they will be accountable for ensuring the patient’s enrollment is successful and all the supporting documentation is completed in a timely manner to allow the patient to receive supplies.

JOB DESCRIPTION

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Preferred candidate location is in the Pacific Standard Time zone & Mountain Time.

MINIMUM REQUIREMENTS

• Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up.
• Assist other departments and team members when required or requested to help meet business needs.
• Seek continual education opportunities to remain up to date with products and processes
• High School Diploma or GED

PREFERRED REQUIREMENTS

• Ability to solve practical problems and deal with a variety of variables.
• 1+ years medical industry or call center/customer service experience
  At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
  For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

• Demonstrate comprehensive expertise in Home Care Urology product lines and ancillary products, including features, benefits, usage, and maintenance. Conduct initial intake and follow-up calls with patients to address concerns and provide solutions related to urological medical supplies and equipment.
• Maintain detailed patient interaction records in Salesforce, coordinate with administrative support teams to ensure accurate documentation, and facilitate communication between patients, Territory Managers, and physician offices for document revisions through multiple channels including the Salesforce system, emails, and phone calls.
• Meet or exceed departmental call volume requirements for both inbound and outbound calls, while adhering to Medicare guidelines, HIPAA regulations, ACW standards, and minimum call volume expectations established by Sales Operations management.
• Maintain exceptional levels of customer service and professionalism during all interactions with patients, Territory Managers, physician offices, and fellow associates, contributing to a positive work atmosphere that reflects BD Home Care’s philosophy of professional excellence, teamwork, and integrity.
• Work effectively with administrative support teams and Territory Managers to ensure seamless patient care, accurate documentation, and efficient resolution of issues, serving as a critical communication link between patients and the broader healthcare team.