QUALIFICATIONS:

• Education: Diploma in Information Technology or a related field.

• EXPERIENCE:

o Minimum of 3 years of experience in managing system and hardware

infrastructure.

• Certifications:

o ITIL certified, relevant certifications for specific systems (e.g., CCNA, MCSE,

1. System and Hardware Management:
   o Support and manage various operating systems including Windows Server,
   Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux.
   o Manage system software and hardware such as Active Directory, DNS,
   DHCP, ADFS, Azure AD, clustering solutions, SAN/NAS storage, and
   virtualization platforms.
2. Incident and Problem Management:
   o Respond to system incidents according to severity levels and meet service
   level requirements.
   o Handle high-pressure situations, identify problems, and make quick
   decisions to resolve issues.
   o Adhere to incident management workflows and procedures.
3. Documentation and Reporting:
   o Maintain and update system documentation, standard operating procedures
   (SOP), guidelines, and daily checklists.
   o Provide timely and accurate reports on system performance, capacity
   planning, and incident analysis.
4. Collaboration and Coordination:
   o Work closely with third-party vendors, telecommunication operators, ISPs,
   and other service providers.
   o Participate in transition planning and support the onboarding of systems and
   services.
5. Compliance and Training:
   o Ensure compliance with company policies, information security guidelines,
   and health and safety regulations.
   o Provide continuous training to enhance knowledge and skills in system
   administration and management.