ABOUT US

Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
Our ambition is to be the leading IT services group in the Higher Education (HE) sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.
UCL boasts a track record of ground-breaking research that transforms the lives of people around the world. Our teams provide dedicated, specialist support throughout the research and innovation lifecycle to help sustain and advance UCL’s position as a world-class, research-led university.

ABOUT THE ROLE

This Linux Support Analyst vacancy is a new position within our Faculty IT & Partnering division, offering a varied and challenging opportunity to help deliver top class 1st & 2nd line support to our staff, students and honorary contract holders.

The key fundamentals of this role include:

• Support the maintenance and development of systems used for research by academic staff, and students, such as Linux-based workstations, servers, storage systems and virtualisation infrastructure.
• Resolve incidents and service requests at desk-side and remotely, adhering to agreed service levels.
• Participation in product teams as a technical resource.
• Report to Applications and Systems Manager.
• Accountability to the Head of Faculty IT.

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below: ·

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insuranc