Job no: 565854
Work type: Full Time
Location: Homebush West
Categories: Information Technology
As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.

Reporting directly to the Midrange & Storage Services Manager and based onsite in Silverwater, you will work closely with the Operations, Applications, and Service Delivery teams, as well as Business Groups and third-party vendors, to provide engineering and BAU support for Linux-based applications. Your focus will be on SOE development, system improvements, and consolidating enterprise-level system management methods.

Responsibilities include:

• Serve as a technical escalation point for incidents, service requests, problems, and RFC’s.
• Manage the entire lifecycle of incidents, problems, and changes within their respective processes.
• Administer the end-to-end lifecycle of all incidents in the Incident Management process, Problem Management process and Change Management process.
• Create and quality check documentation to ensure the team can support and maintain the service effectively.
• Develop and review service improvement plans for technical accuracy, providing budget input and vendor quotes.
• Coordinate and review technical resources of the team, escalating progress information to ensure successful outcomes.
• Monitor team resource allocation to estimate availability as required.
• Organise and administer a skill management program for the technical services team.
• Conduct technical evaluations of new technologies and products for technical services use.
• Assist in developing technology roadmaps that align with product and technology releases.
• Produce detailed technical recommendations for the submission to governance forums.