Listed Derivatives Client Service, Director at Morgan Stanley

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Risk Management, Derivatives Markets, Regulatory Framework, Client Technology, Training, Problem Solving, Project Management, Communication, Team Development, Operational Processes, Futures & Options, Hong Kong Exchange, Multitasking, Control, Diversity and Inclusion

Industry

Financial Services

Description

- Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes - Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues - Coordinate work, train and develop other team members where required, including task allocation, and project contribution - Single point of contact for daily client queries, navigating the organization for our clients - Risk management of margins, expiries & market events - Perform Client service reviews and meetings, sending call reports, client metrics and trend analysis - Provide clients with clearing solutions, training and live demos - Educate and influence clients towards optimum tooling and operational processes - Partnering with internal stakeholder groups to identify inefficiencies and implement enhanced processes - Ability to calculate and adjust commission, fees and P&L figures for clients - Subject matter expertise for Derivatives markets, Regulatory framework and client technology - Work with IT to develop, test and rollout new client technology solutions - Demonstrates Commitment to Control and Risk Management - Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels - Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team - Ability to operate independently across the majority of day-to-day responsibilities - Culture carrier across Operations, embracing the Firm's core values and acting as a role model - Strong client service experience in Futures & Options or derivatives - Knowledge of Futures & Options or derivatives markets preferred, especially OTC derivatives (bilateral/cleared). - Strong knowledge of Hong Kong Exchange and its regulations - The ability to work under pressure and multitask Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Responsibilities

The Director will serve as a subject matter expert, managing processes and risks while coordinating team efforts. They will act as the primary contact for client queries and provide solutions, training, and support to enhance client relationships.