REPORTING & MEETINGS:

• Weekly overview of contact success and audit results provided by Team Lead.
• Participate in monthly team and individual meetings with the Team Lead.
• Perform ad hoc tasks as required.

QUALIFICATIONS:

• Strong time management and organizational skills.
• Confident, self-motivated, and a collaborative team player.
• Excellent problem-solving and critical thinking abilities.
• High attention to detail and strong active listening skills.
• Adaptable and flexible in a dynamic environment.
• Strong relationship management skills and openness to feedback.
• Proficient in Microsoft Office Suite and Microsoft Teams.
• Excellent written and verbal communication skills.
• Bilingual in Spanish is a plus, but not required.

EDUCATION & EXPERIENCE:

• Bachelor’s degree preferred (Business, Finance, Legal, or Economics a plus).
• Minimum 1 year of experience in the legal industry (personal injury litigation and/or medical receivables preferred).
• Strong customer service experience required.
  Job Type: Full-time
  Pay: $17.00 - $21.50 per hour
  Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remot

ABOUT THE ROLE:

The LitiCollect Team specializes in medical receivable case management. We service medical receivable portfolio partnerships and monitor the Medical Receivable queue using specific protocols to ensure compliance with HIPAA and internal company standards.

MAIN RESPONSIBILITIES:

• Maintain the LitiCollect and Medical Receivable queues.
• Conduct external research using databases to gather case status information.
• Prepare and manage lien packages for all Medical Receivable-related cases.
• Provide daily operational support, including:
• Direct communication with and support to the LitiCollect Team Lead.
• Answering phones and managing the LitiCollect Phone Tree line.
• Coordinating with provider partners to ensure case compliance.
• Managing multiple database platforms.
• Communicating with partners, salespeople, providers, law firms, insurance companies, and clients.
• Participate in company compliance audits as needed.
• Collaborate with:
• Customer Success Team for law firm or salesperson support.
• Portfolio Management Team for additional assistance.
• Premium Servicing Team on projects, audits, and coverage as needed.