THE PERSON

This role is suitable for individuals with experience of working in a law firm or those from a compliance or client onboarding environment. Experience of working in a similar role is advantageous but not essential, because full training will be provided.

Candidates must be able to demonstrate the following skills:

• Ability to analyse documents and other information, with close attention to detail.
• Good understanding of risk and when to escalate concerns or decisions to senior managers.
• Excellent written and oral communication skills.
• Ability to work well as part of a team and, also independently.
• Good prioritisation skills, with the ability to work under pressure and to tight deadlines.
• Strong organisational skills.
• Confidence – this candidate may need to have difficult conversations with stakeholders within the business.
• Knowledge of relevant legislation and regulatory requirements would be helpful but is not essential.
• A good level of IT systems knowledge.

This job description is not an exhaustive list of responsibilities due to the requirements of the role. Therefore, the job holder may be required from time to time to carry out other ad hoc tasks as requested by Collective Actions.

DIVERSITY, INCLUSION AND WELL BEING

Diversity, inclusion and well-being is an important part of Gateley’s culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.
We create an exciting and rewarding place to work that aims to fulfil everyone’s potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.
We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions.

1. Ensuring that our ‘Know Your Client’ (KYC) checks comply with legal and regulatory requirements, specifically:

• Collecting and reviewing KYC documents and information in relation to those clients who fall out of the automated onboarding process.
• Undertaking detailed research on corporate clients, using Companies House and, as applicable, other corporate registry databases.
• Scrutinising the results of sanctions, PEP and adverse media checks on individual clients, and role holders and beneficial owners of corporate clients.
• Escalating decisions about onboarding clients as appropriate and documenting the rationale for decisions.
• Communicating client onboarding decisions to both the litigation team and clients, clearly and effectively.
• In appropriate cases, conducting conflict checks, analysing results and escalating decisions

THE ROLE

This is an exciting time to join our growing Collective Actions business as we look to recruit a Litigation Advisor. The successful candidate will work from our Birmingham office and will be closely supervised by our litigation and central business acceptance teams. They will have responsibility for managing the client onboarding process for class actions (claims involving significant numbers of claimants).
Responsibilities will include the following:

1. Ensuring that our ‘Know Your Client’ (KYC) checks comply with legal and regulatory requirements, specifically:

• Collecting and reviewing KYC documents and information in relation to those clients who fall out of the automated onboarding process.
• Undertaking detailed research on corporate clients, using Companies House and, as applicable, other corporate registry databases.
• Scrutinising the results of sanctions, PEP and adverse media checks on individual clients, and role holders and beneficial owners of corporate clients.
• Escalating decisions about onboarding clients as appropriate and documenting the rationale for decisions.
• Communicating client onboarding decisions to both the litigation team and clients, clearly and effectively.
• In appropriate cases, conducting conflict checks, analysing results and escalating decisions.

1. Client management:

• Managing an inbox and reviewing client requests and queries, providing responses within defined timescales.
• Understanding the case being brought on behalf of hundreds / thousands of clients to assist them, answer queries they may have about the claim and give clarification where needed.
• Escalating issues to line managers as necessary.
• Maintaining a log of any complaints / concerns and recording any recurring issues or themes to ensure efficient management of the inbox to maintain client satisfaction.