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Live Chat Agent at ADF Medical Services Inc.
Chicago, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Fast Typing, Written Communication, Customer Support, CRM Documentation, HIPAA Compliance, Multitasking, Patient Services

Industry

Advertising Services

Description
JOB OPENING — Live Chat Agent ADF Medical Services Inc. We're hiring an energetic and professional Live Chat Agent to deliver real-time support to our patients and clients online. If you're a fast typist with a friendly attitude and strong written communication skills — this role is perfect for you. Role: Live Chat Agent Department: Customer Support & Patient Services Location: Fully Remote 🕐 Type: Full-Time / Part-Time What You'll Do: Respond to patient and client inquiries instantly through our live chat system Provide helpful and accurate information on services, appointments, billing, and support Manage multiple live chat conversations simultaneously with speed and professionalism Log and document all chat interactions accurately in our CRM system Identify and escalate urgent or unresolved issues to the appropriate team Deliver a consistently positive and professional patient experience in every chat Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times What We Offer: Competitive pay Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible shift options including evenings and weekends Supportive team environment and ongoing coaching Career growth and advancement opportunities within ADF Medical Services
Responsibilities
Provide real-time support to patients and clients via live chat regarding services, appointments, and billing. Document all interactions in the CRM and escalate urgent issues to the appropriate teams.