At Array Behavioral Care, we provide seamless access to care and solutions for individuals, communities, and organizations – where and when it’s needed most.
We are seeking a dynamic and customer-focused individual to join our Customer Support team as a Live Chat or Tele Chat Support representative. In this role, you will be responsible for providing timely and accurate support to our customers through live chat or telephone communication channels. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service.

QUALIFICATIONS:

• High school diploma or equivalent
• Prior experience in customer service or support role preferred
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in typing and computer skills

SKILLS:

• Strong problem-solving abilities
• Empathy and patience when dealing with customers
• Ability to work independently and as part of a team
• Attention to detail and accuracy
  If you are passionate about providing exceptional customer support and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as a Live Chat or Tele Chat Support representative.
  The pay range for this role is:
  67,000 - 70,000 USD per hour(Remote (San Diego, California, US)

• Respond to customer inquiries and issues in a timely and professional manner
• Provide product information, troubleshooting assistance, and order support
• Document customer interactions and follow up on unresolved issues
• Collaborate with other team members to ensure a seamless customer experience
• Meet or exceed performance metrics for response times and customer satisfaction