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Live Chat Support Agent at Crestview Management, LLC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

62542.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Live chat support, Customer service, Written communication, Typing, Multitasking, Attention to detail, Organization, Problem-solving, Conflict-resolution, CRM software, Computer literacy, Scheduling, Data entry

Industry

Health;Wellness & Fitness

Description

Job Summary: Medical Marijuana Clinic is seeking a professional and customer-focused Live Chat Support Agent to assist patients and website visitors through online chat. The ideal candidate will provide timely responses, answer general inquiries, schedule appointments, and ensure a positive customer experience while maintaining confidentiality and professionalism. Key Responsibilities: Respond to customer inquiries through live chat in a prompt and courteous manner Provide general information about clinic services, appointment availability, and intake processes Assist patients with scheduling, rescheduling, and confirming appointments Guide customers through website navigation and online forms Escalate complex questions to the appropriate department when needed Maintain accurate records of customer interactions Follow company policies regarding privacy and confidentiality Deliver excellent customer service in every interaction Qualifications: High school diploma or equivalent Previous customer service or live chat support experience preferred Strong written communication and typing skills Professional, patient, and empathetic attitude Basic computer knowledge and ability to multitask Strong attention to detail and organization skills Ability to work independently and as part of a team Preferred Skills: Experience in healthcare, wellness, or administrative support Familiarity with CRM or live chat software Problem-solving and conflict-resolution skills Work Schedule: Full-time or Part-time positions available Flexible shifts may be offered, including evenings and weekends Benefits: Competitive pay Flexible scheduling Paid training Growth opportunities Supportive team environment

Responsibilities

The Live Chat Support Agent will assist patients by answering inquiries, scheduling appointments, and providing information about clinic services. They are responsible for maintaining accurate records and ensuring a professional, positive customer experience through all interactions.