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Live Chat Support-FullTime/PartTime at ADF Medical Services Inc.

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Live Chat Support, Written Communication, Fast Typing, CRM Documentation, HIPAA Compliance, Patient Services, Multitasking, Customer Service

Industry

Advertising Services

Description

JOB OPENING — Live Chat Support (Full-Time/Part-Time) ADF Medical Services Inc. We're hiring a responsive and professional Live Chat Support agent to assist our patients and clients through our digital chat platform in real time. Whether you're looking for full-time stability or part-time flexibility — we have a schedule that works for you. If you're a fast typist with great written communication skills and a passion for helping people — this role is for you. Role: Live Chat Support Agent (Full-Time/Part-Time) Department: Customer Support & Patient Services 📍 Location: Fully Remote 🕐 Type: Full-Time / Part-Time / Flexible Hours What You'll Do: Respond instantly to patient and client inquiries through our live chat platform Provide accurate and helpful information on services, appointments, billing, and support Manage multiple live chat conversations simultaneously with speed and professionalism Log and document all chat interactions accurately in our CRM system Identify and escalate urgent or unresolved issues to the appropriate team promptly Deliver a consistently warm and professional patient experience in every chat Follow all company communication guidelines and service quality standards Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times What We Offer: Competitive pay for both full-time and part-time schedules Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible shift options including evenings and weekends 100% remote — work from anywhere Supportive team environment and ongoing coaching Clear career growth path within ADF Medical Services

Responsibilities

Respond to patient and client inquiries in real-time via a digital chat platform regarding services, billing, and appointments. Document all interactions in the CRM system and escalate urgent issues to the appropriate teams.