Pearl Abyss the company behind the highly acclaimed MMORPG Black Desert Online (BDO) - is seeking high-performing, innovative, results-oriented Korean and German/French/Spanish speaking Live-Ops Specialists for its European Publishing Office to accelerate growth and reach millions of players across all platforms (PC, Mobile, Console, etc.).
As a multilingual Live-Ops Specialist you will continuously monitor the game live-service and handle day-to-day live operations task, collect in-game issues and player feedback, and engage players by designing and executing in-game events. Our Live-Ops Specialists proactively interact with the players both in the game and in the community – working closely with community managers and customer support staff.
You will join a lean but dedicated team working across multiple communities, platforms, and games such as Black Desert, Shadow Arena, and upcoming releases such as Crimson Desert, DokeV and PLAN 8.
Responsibilities:
- Handle day-to-day tasks for the game’s live service through the internal operation tool.
- Assist the regular server maintenance work and the content updates
- Monitor and regularly report on live-service issues and players’ feedback
- Respond to live game issues that occur in the game and write up appropriate notices when necessary
- Assist in creating weekly/monthly in-game events plans and executing them during the live-service
- Work closely with other live-ops specialists, the Customer Support team, and Community Managers to solicit feedback and suggestions for the game’s improvement from the community
- Stay up to date on the latest game updates to be able to support the player base properly.
- Perform investigation and documentation on the game exploits, bugs, and other serious technical issues in the game.
- Review customer support ticket answers and further investigate reported issues and take actions when necessary
- Take care of ad-hoc projects as needed
REQUIREMENTS
Minimum Qualifications:
- Native level fluency in Korean and one of the following languages: French/German/Spanish.
- Professional level fluency in English.
- Bachelor’s degree or equivalent work experience
- Minimum 1 year of work experience in the video game industry, especially in CS (Customer Service), QA, live-ops community management, or related field
- Extensive knowledge and gameplay experience of MMORPG
- Prior experience/interactions with the gaming communities
- Technical knowledge of online game live service
- Strong customer service ethic and great interpersonal communication skills
- Creativity, curiosity, and a willingness to learn and grow
- Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities
- International travel may be required for this position
Preferred Qualifications:
- Avid Black Desert Online player
- Currently residing in the EU
- Applicants with visas/nationalities allowing them to work within the EU
- Passion for video games
- Prior experience/interactions with the gaming communities
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