Live Stream Sales Supervisor at Gamers Choice

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

35.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Live Operations, Studio Production, Retail Management, Content Creation, Technical Support, Quality Control, Training, Coaching, Customer Engagement, Time Management, Inventory Management, Communication, Pacing, Sales Targets, Streaming SOPs, Team Management

Industry

Description

Location: Queens, NY Employment Type: Full-time, Hourly, Non-Exempt Shifts: 7:00am - 3:30pm 2:30pm - 11:00pm *Weekends are required Job Description: The Live Stream Sales Supervisor is a pivotal role within Gamer’s Choice, managing, training, and motivating the Live Stream Sales team to hit their sales targets and coaching them to help improve performance. This role is a shift supervisor for the Live Stream team, managing coverage for live streams, monitoring progress and goal attainment, and helping to ensure the success of the Live Stream program by partnering with each member of the team on a daily basis. Key Responsibilities Oversee streamers during live shows, ensuring they follow proper run of show, maintain pacing, and deliver an engaging, on-brand experience. Ensure streamers have all required inventory and backup products ready before and during their shifts. Manage the streaming floor by assigning stations, coordinating breaks, and maintaining smooth daily workflows across all streamers. Support streamers with technical issues (camera, mic, Whatnot listing errors) and escalate unresolved problems to management or tech teams. Maintain quality control by ensuring accurate listings, giveaways, and consistent adherence to streaming SOPs. Train new streamers on callouts, pacing, viewer interaction, show structure, and correct item handling to maintain a high-quality customer experience. Provide management with regular updates on stream performance, pacing issues, operational errors, coaching feedback, and any necessary escalations. Ensure all streamers consistently meet their individual performance goals, including pacing, sales targets, and engagement levels, through real-time coaching, feedback, and proactive support. Managing Live Stream team schedules and coverage for all shifts Keep the streaming floor organized, well-supplied, and fully prepared before each shift to reduce downtime and maximize efficiency Qualifications 1–3 years of experience in live operations, studio production, retail management, creator/streamer support, or similar fast-paced operational environments. Prior experience working with streamers, content creators, live shopping platforms, or broadcast environments is strongly preferred. Strong time-management abilities with the capacity to manage multiple streamers simultaneously. Demonstrated ability to organize workspaces, maintain inventory readiness, and ensure proper shift preparation. Experience managing staff schedules, break rotations, or shift coverage. Strong communicator capable of giving real-time feedback, coaching, and direction to streamers. Experience training and coaching staff on customer engagement, callouts, product handling, and performance standards. Understanding of customer engagement best practices to ensure streamers deliver a high-quality viewer experience. Preferred Qualifications: Prior experience or strong familiarity with the Pokémon TCG. Prior experience selling on Whatnot or other live shopping platforms. Deep knowledge of TCG trends, collectibles market, and audience preferences. Basic video or audio setup knowledge (lights, camera, mic, etc.). Benefits: Health, dental, and vision insurance Paid time off 401k Employee Discounts Gym Membership Reimbursements Salary Range: $24.00 - $35.00 per hour EEO/AAP Statement: Gamer’s Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer’s Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.

Responsibilities

The Live Stream Sales Supervisor manages and motivates the Live Stream Sales team to achieve sales targets while ensuring a high-quality viewer experience. This role includes overseeing live shows, managing schedules, and providing real-time coaching to streamers.