Live Support Specialist at Evolution

Tbilisi, , Georgia -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Live Chat Support, Customer Service, Technical Investigation, Dispute Resolution, Teamwork, Communication Skills, Detail-oriented, Responsibility, Shift Work, MS Office, Windows, Problem Solving, Service Coordination, Quality Assurance, End User Support, Service Management

Industry

IT Services and IT Consulting

Description

Company Description Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO). Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Evolution Georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. Evolution Georgia is pleased to announce a vacancy for Live Support Specialist position. Job Description To monitor multiple Chat dashboards; To handle end users’ queries in live chat and ensure a prompt response; To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity; To resolve any end-users’ disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required; To sustain discipline in the live chat; To verify and ensure the quality of operators’ Live casino service from the end user’s perspective; To perform initial technical investigation basing on the information in Evolution Gaming Back office and systems trained; To provide resolutions of the investigated cases to the operators if asked by the manager. Qualifications Secondary education; Full professional proficiency in English; Basic user of standard software applications, including MS Office, Windows, etc.; High sense of responsibility; The ability to accurately fulfil the direct management orders and work tasks; The ability to work in a team; The ability to work in shifts (including night); Detail-oriented; Customer-oriented; Good communication skills. Additional Information We offer: Inclusive and diverse workplace Development oriented organizational culture Health Insurance On-site Gym / Yoga lessons Fit pass with corporate service at partner companies Privilege card - corporate discounts with partner companies If you are interested, please apply by adding your CV in English until December 22 2025. For more information please visit our careers page: www.evolutiongamingcareers.com The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.

Responsibilities

The Live Support Specialist is responsible for monitoring multiple chat dashboards and handling end users' queries in live chat. They will also coordinate with Service Managers, resolve disputes, and ensure the quality of live casino service from the end user's perspective.