LiveOps - Incident Management Analyst at Betsson Group

, , Malta -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITIL v4, Excel, PowerPoint, Reporting, Root Cause Analysis, Problem Management, Project Management, Software Development

Industry

Entertainment Providers

Description

As a member of the LiveOpsTeam at Betsson Group, you will help us refine our ITSM platform. We’re looking for a skilled person who will join our team in the challenges of finding solutions that will support following the processes of ITIL v4 in a fast moving, high paced organization with as little friction for participants as possible. This is an opportunity for who want to be challenged with setting in structure, being an advocate for the process, and gaining inclusion and buy-in needed by responsible parties. There will be a need to understand and produce reporting on Incidents and subsequent Root Cause Analysis as that leads into Problem Management. Join us in one of the fastest growing digital businesses in the industry! Extreme Ownership is our motto. The Wow Our Product Development organisation is truly Global with cross functional teams spanning 6 Tech Hubs – Malta, Budapest, Stockholm, Tallinn, Kyiv and Athens. With nearly 600 strong professionals, the Product Development organisation is spear-headed by our CTO-CPO with all our talented Area Teams working together. What’s in it for you? Documenting the RCA and Problem Management Process Improving upon those processes Reporting on Incidents, RCA and Problem statistics for LiveOps(NOC) Charing working groups for complex RCA and Problems acting as Project Manager Participating to daily reporting and follow-ups of RCA and Problems Creating and maintaining a Known Issue Database What we are looking for ITIL v4 Foundation Certification (more advanced welcome) Advanced Excel experience Advanced PowerPoint experience 1-3 Years of experience in a production Software development environment Proven methods to generate professional reports for consumption by C-Level management down to Software Developers Project Management experience (uncertified) What we offer Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in. Challenge accepted? Click here to find out more on who we are looking for By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Responsibilities

The role involves refining the ITSM platform and supporting ITIL v4 processes in a fast-paced environment. Responsibilities include documenting RCA and Problem Management processes, reporting on incidents, and maintaining a Known Issue Database.