LOCATION & SHIFT STRUCTURE

This role is based in Rotterdam, with a 24/7 rotating shift schedule. Day shifts offer hybrid working, while weekend and night shifts are on-site at the SmartDC Rotterdam Datacenter (Van Nelle Factory site). Shifts include:

• Day shift: 7:00 – 15:30 (hybrid)
• Evening shift: 15:00 – 23:30
• Night shift: 23:00 – 7:30

ABOUT US

At i3D.net, we provide world-class global coverage with one of the most interconnected networks in the world. Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users worldwide. With dedicated support, bespoke solutions and cutting-edge technology, we deliver reliable, cost-efficient infrastructure that empowers game developers and businesses to scale effortlessly. Partnering with major names like Nvidia, DuckDuckGo, Discord, and Ubisoft, we are shaping the future of gaming and network technology

YOUR TASKS

At i3D.net, we provide world-class global coverage with one of the most interconnected networks in the world. Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users worldwide. With dedicated support, bespoke solutions, and cutting-edge technology, we deliver reliable, cost-efficient infrastructure that empowers game developers and businesses to scale effortlessly. Partnering with major names like Nvidia, DuckDuckGo, Discord, and Ubisoft, we are shaping the future of gaming and network technology.

WHY YOUR ROLE MATTERS

As a LiveOps/NOC Engineer, you’ll be the first line of defense in keeping our services running smoothly for some of the biggest names in gaming. Whether it’s troubleshooting live incidents, monitoring systems, or tackling full-stack issues, your work ensures players worldwide have seamless gaming experiences.
This isn’t your typical NOC role—you’ll deal with everything from servers and networks to software and DDoS protection. What you do directly impacts millions of users globally.

WHAT YOU’LL BE DOING

Proactive Monitoring & Incident Management:

• Keep live systems running 24/7, spotting and fixing issues before customers notice.
• Troubleshoot problems across servers, networks, and software layers.
• Update customers during incidents and resolve issues quickly.
• Analyze root causes and escalate to teams or vendors if needed.
• Provide hands-on support at the SmartDC Rotterdam Datacenter when required.

Change Management:

• Manage planned and emergency changes affecting services.
• Notify customers about maintenance and updates.

Continuous Improvement:

• Automate routine tasks to save time and reduce errors.
• Keep processes and documentation up to date and efficient.

This role is based in Rotterdam, with a 24/7 rotating shift schedule. Day shifts offer hybrid working, while weekend and night shifts are on-site at the SmartDC Rotterdam Datacenter (Van Nelle Factory site). Shifts include:

• Day shift: 7:00 – 15:30 (hybrid)
• Evening shift: 15:00 – 23:30
• Night shift: 23:00 – 7:3