D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

ABOUT THE ROLE:

The LMS Administration Manager, referred to as a Learning Administration Manager (LAM) at D2L, is a highly trained individual who will be tasked with administering the Brightspace Learning Environment for D2L’s Education and Corporate customers. The Learning Administration Manager serves a vital role in supporting the Brightspace Learning Environment while keeping customer success and satisfaction as a key business driver. Engaging with a skilled Learning Administration Manager allows customers to focus on mission-critical business knowing the Brightspace Learning Environment is well managed. The Learning Administration Manager will effectively implement strategies to maintain customer satisfaction. In addition to working with their own accounts, the Learning Administration manager will share product, technical and process knowledge with other team members to strengthen our ability to successfully engage our customers.

Check out more insights about the LAM program with these resources:

• LAM Services Overview
• Optimize Brightspace
• LAM Overview Video

WHAT YOU’LL BRING TO THE ROLE:

• Minimum 2 years experience in supporting and/or administering a Learning Management System, preferably the Brightspace Learning Environment
• Experience engaging in several areas of LMS administration, including, but not limited to the following:
• Management of users and groups including learners, instructors, ASCs, etc.
• Enrolment of users into appropriate courses
• Configuration of permissions and settings
• Bulk course copying and editing
• Homepage and Navbar management
• Integration configuration
• APIs, IPSIS, Email, Reporting, Org Structure, and LTIs
• Effective practices for implementation of tools
• Experience in Corporate, Higher Education or K-12 digital learning
• Basic understanding of Microsoft Excel, including using formulas, Pivot Tables, VLookup and XLookup
• Ability to complete multiple tasks concurrently and deliver results under pressure
• Strong relationship building and conflict negotiation skills
• Exceptional written and verbal communication capabilities, including the ability to present technical issues to a non-technical audience
• Ability to manage challenging conversations with customers and internal stakeholders
• Ability to work with at risk customers to address areas of concern and increase customer satisfaction
  Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don’t believe you meet every single qualification outlined, because we love to help our people grow and develop!