LMS Support Specialist at Stukent

Idaho Falls, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

LMS Support, Technical Guidance, User Experience Optimization, Troubleshooting, Account Management, Data Analysis, User Feedback Analysis, Training Sessions, Documentation Development, E-learning Technologies, LMS Administration, HTML/CSS, SCORM

Industry

education

Description

Description About Stukent Stukent is on a mission to help educators help students help the world. We provide cutting-edge curriculum and simulation tools for high schools and universities across the country, helping teachers deliver real-world learning experiences in marketing, business, finance, and more. Position Overview Join our team as a skilled LMS Support Specialist to provide expert technical guidance and elevate the user experience within our Learning Management System. In this role, you will be responsible for resolving technical issues, optimizing user experience, and collaborating with developer teams to ensure an effective integration experience. The ideal candidate will have a strong background in e-learning technologies and a commitment to enhancing the learning environment. Location This position is on-site in Idaho Falls. Key Responsibilities: Serve as the primary point of contact for LMS-related inquiries, providing advanced technical support to users across the organization. Manage user accounts, course enrollments, and permissions for LMS within Stukent, ensuring accurate access and functionality. Troubleshoot and resolve complex technical issues, coordinating with Product/Engineering, and other departments as necessary. Analyze LMS data and user feedback to identify trends and recommend enhancements to the platform and content. Conduct training sessions and workshops for faculty and staff on LMS features and best practices. Develop and maintain user documentation, guides, and training materials to support Stukent employees, instructors, and students. Stay current with industry trends, emerging technologies, and best practices in e-learning and LMS administration. Requirements Preferred Qualifications: 2+ years of experience working with Learning Management Systems in an educational or corporate training environment. Strong understanding of LMS platforms (e.g., Moodle, Canvas, Blackboard) and e-learning development tools. Excellent problem-solving skills and the ability to troubleshoot technical issues effectively. Strong interpersonal and communication skills, with the ability to work collaboratively with diverse teams. Experience with data analysis and reporting to inform decision-making and strategy. Preferred Skills: Familiarity with HTML/CSS and basic programming concepts is a plus. Experience in instructional design or content development. Knowledge of SCORM and other e-learning standards is a bonus. Compensation, Benefits, & Perks Stukent is committed to providing competitive compensation and a comprehensive benefits package that supports the well-being of our team members. Benefits Package: Health, Dental, and Vision Insurance 401(k) plan with company match Paid Time Off (PTO), Paid Sick Leave, and Paid Holidays A strong commitment to professional development and career growth opportunities Emphasis on work-life balance and flexibility A positive, collaborative, and mission-driven team culture Equal Employment Opportunity (EEO) Statement At Stukent, we are committed to fostering a diverse and inclusive workplace. We believe that diverse teams bring a wealth of perspectives, ideas, and experiences that drive innovation and better outcomes for our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.

Responsibilities

The LMS Support Specialist will serve as the primary contact for LMS inquiries, providing advanced technical support, managing user accounts, and resolving complex technical issues by coordinating with development teams. Responsibilities also include analyzing platform data, conducting training, and developing support documentation.