Loadshift Operations Coordinator at Freelancer Enterprise

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Freight Coordination, Logistics Operations, Client Relationship Management, Carrier Network Management, Job Monitoring, Communication, Problem Solving, Record Keeping, Team Collaboration, Adaptability, Performance Tracking, Customer Support, Job Matching, Revenue Generation, Scheduling, Attention to Detail

Industry

technology;Information and Internet

Description

The Operations Team is responsible for coordinating freight jobs, building strong relationships with shippers and carriers, and ensuring smooth logistics operations across Australia. Drive award rates by ensuring freight jobs get matched and awarded efficiently Generate revenue by actively coordinating jobs to achieve GMV growth targets Build and maintain strong clientele relationships with shippers to turn them into repeat platform users Expand and cultivate a reliable carrier network directory through effective matching and relationship management Monitor newly posted freight jobs to ensure they receive timely and appropriate attention Communicate with shippers to confirm job details, answer inquiries, and support job awarding Coordinate daily transport movements and proactively reschedule shipments when disruptions occur Assist carriers in quoting on jobs that need additional support and guide shippers in selecting the best available offers Engage with carriers to match them with suitable jobs based on pricing, availability, and past performance Identify and resolve delivery issues or potential errors, escalating to relevant teams when necessary Deliver a smooth and professional experience that encourages repeat use from both shippers and carriers Maintain accurate records of daily activities and contribute to key performance indicators such as job awards and coordination compliance Effectively communicate complex information to a variety of users Incorporate changes in work practices in response to changes requested by management Understand that Loadshift is a dynamic platform and be willing to embrace changes in the service we offer Adhere to Freelancer policies and procedures Actively contribute to team meetings and training sessions Offer suggestions for improvements Perform other duties as required

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Responsibilities

The Operations Coordinator is responsible for coordinating freight jobs and building relationships with shippers and carriers to ensure smooth logistics operations. They will also monitor job postings, assist in quoting, and resolve delivery issues.