Loan Adjustment Officer at Bank of Guam

, Guam, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Attention To Detail, Problem Solving, Teamwork, Microsoft Office, Customer Service, Time Management, Organizational Skills, Self-Motivation, Adaptability, Negotiation Skills, Research Skills, Confidentiality, Analytical Skills, Relationship Management, Multi-tasking

Industry

Banking

Description

General Summary: A Bank of Guam LAD Credit Officer I will supervise a division of the LAD Team and will be responsible for initiating and pursuing various types of collection efforts to ensure the prompt collection of delinquent and charged-off direct/indirect consumer, commercial, construction and real estate loans. As a member of the team, you are a top performer who will quickly adapt and respond to customer needs, industry changes as well as internal initiatives. You are someone who thrives in an ever-changing, ever-growing, fast-paced environment. You bring exceptional communication skills, attention to detail and a strong work ethic. You prioritize effectively and get things done in a dynamic environment. You value team work and are committed to prioritizing the team both inside and outside of work. Hence you will support and contribute to team moral activities to foster a productive, fun, safe, and healthy working environment. Responsibilities will include, but are not limited to, the following: Category of Essential Functions & Task FLSA Class % Time Manage the Relationship Exempt 20% Teamwork is crucial to the success of LAD’s role in the organization. You must be able to work well with others in team and work well individually. * Actively participates in team moral building activities both inside and outside of the bank. * Participate and share ideas during department meetings. * Open to cross-training, collaborating and supporting fellow team members to meet department goals * Take pride in the roll of team lead. Share ideas, lead with heart, guide collectors in finding best solutions to assist internal and external customers. Manage the Experience Exempt 20% * Proactively role model our bank brand personalities and build meaningful connections with employees, customers and vendors. * Resolve problems quickly, ensures root causes are addressed and work to eliminate repeat issues. * Represent/participate in Bank sponsored events and community outreach programs. * Manage the Transaction/Tasks Exempt 50% * Contact customers to request payment of delinquent amounts and arranges an acceptable payment plan. * Contact credit, employment, and other references when customer whereabouts are unknown * Review credit and other available information on delinquent accounts, evaluate prospects for collection of delinquent amounts * Perform research on customer history * Prepare periodic reports of collection activities * Prepare charge-off requests/reports * Process payments made in Loan Adjustment Department or payments collected while conducting field work * Document all collection efforts and files all necessary documentation in appropriate files * Perform fieldwork; customer visits, repossessions, foreclosures, collateral inspections and documents all relevant information * Prepare credit write-ups for loan modifications/workouts. * Prepare loan referrals to Attorneys. * Prepare memorandums requests on accounts for Loan Committee review and approval * Prepare weekly/monthly reports * Place holds/releases/offsets deposit accounts in relation to delinquent accounts * Communicates with the Attorneys/Small Claims Court on issues on referred loans * Perform related duties and responsibilities as required and as assigned Mitigate the Risk Exempt 10% * Keeps informed of laws, regulations, and rulings governing negotiable instruments, insolvency, and bankruptcy. * Maintain the confidentiality of both the customer and the bank. * Understands and applies bank policy and procedures. * Adhere to all state and federal regulations. * Complete all bank mandated training FLSA Categorization Exempt 100% Required Knowledge, Skills and Abilities: * Excellent written and verbal communication skills * Proficiency in Microsoft Office products * Ability to operate standard office equipment (typewriter, facsimile machine, copy machine etc) * Valid driver’s license and ability to operate an automobile * Ability to work flexible hours/days * Ability to work with minimal supervision and to meet deadlines * Ability to read and interpret documents, instructional manuals and procedures * Strong problem solving abilities necessary to analyze, and resolve issues as it relates to the job description * Must be a results oriented performer * Detail-oriented, organized, and self-motivated * Ability to write routine reports and correspondence * Must be multi-task oriented * Must be able to work with/communicate with irate customers * Ability to plan and prioritize work. * Ability to establish cross functional, collaborative relationships with internal Bank colleagues as well as outside vendors * Knowledge of basic business principles and company goals and objectives * Ability to work in teams/team player Education and Experience: * High school graduate or equivalent or general education degree (GED) * Four or more years’ experience in collections or related field Physical Requirements & Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. * Seeing: Must be able to read report and use computer regularly (100%) * Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%) * Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%) * Lifting/Pulling/Pushing Frequently (34-66%) * Climbing/Stooping/Kneeling Occasionally (12-33%) * Seeing: Must be able to read report and use computer (100%) Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office. Fair Labor Standards Act (FLSA) Categorization Based off of the duties that are described for this role, this is an Exempt role.

Responsibilities

The Loan Adjustment Officer will supervise the LAD Team and manage collection efforts for delinquent loans. Responsibilities include contacting customers for payments, preparing reports, and performing fieldwork.