Key Responsibilities

• Manage the day-to-day operations of the Loans Administration function.
• Oversee loan processing, documentation, servicing, settlements and associated administration.
• Lead, coach and develop the Loans Administration team, providing ongoing guidance and training.
• Monitor workloads, performance, KPIs and SLAs to ensure consistent service delivery.
• Act as an escalation point for complex loan administration queries and operational issues.
• Ensure loan administration activities comply with internal policies and relevant regulatory requirements.
• Maintain accurate loan records, reporting and operational controls.
• Work closely with Front Office, Credit, Finance, Treasury and Operations teams.
• Liaise with Head Office to ensure effective communication, alignment and consistent processes.
• Work closely with Finance/FRRD on accounting-related matters, including margin changes, backdated deals, P/L adjustments and prepayments.
• Build and maintain effective relationships with external banking and loan administration partners.
• Support audits and ensure the function remains prepared for regulatory reviews.
• Identify and implement process improvements and efficiencies across the Loans Administration function.
• Manage and actively participate in ad-hoc projects and wider operational initiatives.
• Provide cover for the Head of Loan Administration during periods of absence, ensuring key tasks, issues and escalations are managed effectively.

Skills/ Experience:

• At least 5 years' banking experience.
• Proven experience within loan administration, loan operations or financial services operations.
• Strong understanding of lending products, loan processing and servicing.
• Previous team leadership and people management experience.
• LoanIQ experience – essential.
• Good working knowledge of SWIFT and Microsoft Office/Excel.
• Strong understanding of operational risk, controls and regulatory compliance.
• Experience working closely with Front Office, Credit, Finance, Treasury and other operational teams.
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