Overview:
Invest In You! Tri City National Bank is not just a bank; it’s your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.
The Loan Application Services Manager will oversee the development, implementation, integration and maintenance of loan application systems ensuring they meet organizational needs and performance standards of Tri City National Bank.
This role will support users throughout the bank utilizing all loan application systems including FIS IBS, MeridianLink Consumer, MeridianLink Mortgage, MeridianLink Mortgage Access, among others. This individual will be a key member on project teams responsible for the selection and implementation of various new products and services.
This position is on-site at our Operations Center located in West Allis, WI.

Responsibilities:

• Responsible for working with Product Owners to align systems with overall bank strategy.
• Serves as a Subject Matter Expert (SME) for managed systems.
• Responsible for developing, deploying and supporting systems through the entire life cycle.
• Works closely with other business units to design, train and implement system enhancements or releases of assigned software platforms.
• Manages requests for troubleshooting and resolving issues with assigned software platforms from internal and external users in a timely manner through a centralized ticketing system.
• Responsible for supporting systems through upgrade and new version process.
• Works with Training to ensure all new system features and functionality are properly trained and documented.
• Works collaboratively with management team to design process, workflows and functional components to improve efficiencies and recommend improved utilizations of assigned applications.
• Fills the gap between Information Technology, Business Units, and Product Ownership.
• Maintains a working relationship with Product Owners to ensure systems under management meet organizational strategic objectives.
• Works closely with IT and other third parties to ensure systems are configured, understood, and can support process and experience improvements.
• Works with the Project Managers on all systems under management and is a key team member on projects that impact processes or experiences.
• Works with business units to ensure proper Change Management as they relate to existing workflows and processes.
• Work with team members, business line experts, to develop and document processes and procedures within the department to effectively use software solutions.
• Develops and enhances application documentation reflecting the use of the applications.
• Other duties as assigned.

Qualifications:

• 5+ years in Loan Operations or Servicing experience.
• At least 2 years of supervisory / leadership experience.
• Project Management Profession designation a plus.
• Experience managing third party vendors.
• Proficient knowledge of general banking compliance laws and regulations
• Excellent verbal and written communication skills with the ability to effectively advise employees and senior management regarding complex projects and to influence peers and colleagues.
• Ability to effectively identify and communicate necessary system and process related requirements to mitigate regulatory risk and provide capability to perform regulatory testing and monitoring.
• Demonstrate superior leadership, consulting, analysis, presentation and project management skills.
• Exceptional analytical and problem-solving skills to efficiently identify and resolve technical issues.
• Strong interpersonal and organizational skills a must.
• Must be self-motivated to work on projects, meet deadlines, write reports, policies, etc. independently.
• Proficient knowledge of Microsoft Office, including word and excel.

• Responsible for working with Product Owners to align systems with overall bank strategy.
• Serves as a Subject Matter Expert (SME) for managed systems.
• Responsible for developing, deploying and supporting systems through the entire life cycle.
• Works closely with other business units to design, train and implement system enhancements or releases of assigned software platforms.
• Manages requests for troubleshooting and resolving issues with assigned software platforms from internal and external users in a timely manner through a centralized ticketing system.
• Responsible for supporting systems through upgrade and new version process.
• Works with Training to ensure all new system features and functionality are properly trained and documented.
• Works collaboratively with management team to design process, workflows and functional components to improve efficiencies and recommend improved utilizations of assigned applications.
• Fills the gap between Information Technology, Business Units, and Product Ownership.
• Maintains a working relationship with Product Owners to ensure systems under management meet organizational strategic objectives.
• Works closely with IT and other third parties to ensure systems are configured, understood, and can support process and experience improvements.
• Works with the Project Managers on all systems under management and is a key team member on projects that impact processes or experiences.
• Works with business units to ensure proper Change Management as they relate to existing workflows and processes.
• Work with team members, business line experts, to develop and document processes and procedures within the department to effectively use software solutions.
• Develops and enhances application documentation reflecting the use of the applications.
• Other duties as assigned