Loan Car Coordinator-Mercedes-Benz Grapevine at Avondale Group

Grapevine, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Care, Loan Car Management, Data Entry, Contract Preparation, Reporting, Vendor Communication, Vehicle Inspection, Maintenance Scheduling, Privacy Policy Adherence, Client Satisfaction

Industry

Retail

Description

Overview For over 38 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand. EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY! Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2023) Dental Vision FREE Company Paid Life Insurance FREE Employee Assistance Program Support for all employees 401K Retirement Plan Paid Holidays/Vacation/Paid Time Off Tuition and Tool Reimbursement Our Avondale Mercedes-Benz Grapevine Loan Car Coordinators ensure an elevated client experience while creating client advocates. The Loan Car Assistant will help loan car clients, manage loan car fleet and work with ASM's and Loan Car Lead to accurately report on loan car status. Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg. Responsibilities Locates loan cars for clientsEnters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required informationPrepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASMProvides Client Care Center with availability list and ASM’sUpdates client data base as neededContacts vendors, e.g. "Enterprise" and "AutoRent" when short of cars to loanChecks-in returned cars, inspects for damage, secures mileage and closes agreementArranges for repairs of damaged or malfunctioning carsMonitors mileage and arranges maintenance of loan car vehicles at required mileage intervalsFaxes TXDL #s and insurance information to outside vendorsEnsures that cars are clean and operable before delivery to clientKnows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements Qualifications EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)Operator's Driver's License (must be insurable).PHYSICAL DEMANDS The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Responsibilities

The Loan Car Coordinator ensures an elevated client experience by managing the loan car fleet and assisting clients. Responsibilities include locating loan cars, preparing agreements, tracking vehicle status, and ensuring client satisfaction.