Position Summary
Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.
A Loan Coordinator (LC) role is responsible for shepherding loans and the delivery of credit through the end-to-end lending lifecycle. The Loan Coordinator serves as a liaison among team members involved in the end-to-end lending lifecycle. Loan Coordinators will primarily be responsible for internal operations with several external client-facing responsibilities, as well. Loan Coordinators collaborate with the LO, and function as the first line of defense for customer questions, servicing requests, and documentation needs.

JOB QUALIFICATIONS AND REQUIREMENTS:

This position requires a Bachelor’s degree in Agriculture, Agri-Business, Economics, Finance, Business or a related field
We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

THE VALUE DRIVERS FOR THIS ROLE ARE AS FOLLOWS:

Creates operational efficiency by supporting the end-to-end processes of the loan lifecycle
Fuels organizational synergy through collaboration with the result of meeting the customer’s needs
We offer generous benefits including: a 6% 401K match plus an additional defined contribution retirement plan, medical, dental, HSA, paid annual holiday and sick leave, FSA, life insurance, and a bonus incentive program. Farm Credit East provides all team members with the training and resources needed to be successful in their careers. Technical training, soft skill training, and ongoing professional development provided by Farm Credit East will help you be poised for continued career growth within our organization. We use state of the art technology for customer relations (Salesforce), internal communication (Microsoft TEAMS) and delivery of services.
Come join a collaborative, customer-focused team at Farm Credit East!

DUTIES AND RESPONSIBILITIES:

Loan Support
Performs day-to-day activities to assist lending staff with supporting new and existing customers across the entire lending life cycle

CREDIT RELATED TASKS:

Executes tasks related to document collection, including customer financials
Interacts with Credit and serves as the liaison to team members during the loan approval process
Initiates Preliminary Credit Packages in the system for Modifications/Renewals/etc.
Orders and obtains third party reports, including appraisals, title, etc.
Operates as the liaison for Doc Prep/Legal/Closing/Funding/Booking
Serves as a point of contact for customer requests including the movement of money, loan disbursements, wires, ACHs, and customer payments
Is responsible for accounts receivable management related to pre-paid closing fees, or professional services of the Association

OPERATIONS RELATED TASKS:

Serves as a point of contact on internal request forms, with responsibilities ranging in multiple stages of completion (initiation to finalize) based on the business issue
Provides quality assurance of shared documentation
Prepares Document Checklists
Executes loan administration tasks
Confirms loan documentation has been received and filed
Requests and/or generates any reports for tracking/monitoring of the Team’s portfolio
Customer Centricity
Troubleshoots client questions/issues
Services client requests with money movement of Payments, Wires, and Draws, including engagement of other Association roles to ensure compliance with policy
Identifies potential opportunities and forwards those referrals onto the appropriate team member e.g., a tax opportunity for financial services