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Loan Counseling Assistant at Idaho Housing and Finance Association

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan servicing, Collections, Customer support, Data entry, Attention to detail, Communication, Analytical skills, Organizational skills, Loss mitigation, Record keeping, Application processing

Industry

Financial Services

Description

Description COME JOIN OUR TEAM! We are seeking a dedicated and compassionate Loan Counseling Assistant to join our Loan Servicing team. In this role, you will support Loan Counselors and work closely with borrowers who are past due on their mortgage payments. You will play a key role in reviewing loan assistance applications, ensuring completeness, and helping borrowers move toward solutions that allow them to remain in their homes. If you are detail-oriented, organized, and passionate about helping others, we encourage you to apply. Key Responsibilities: Review loan modification and assistance applications for completeness and accuracy Communicate with borrowers and Loan Counselors regarding application status and next steps Assist with delinquency resolution through borrower support and collection efforts Prepare and follow up on loss mitigation packets to ensure timely processing Maintain accurate records of borrower interactions and application progress Evaluate borrower eligibility for home retention programs and provide customer support At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans. Requirements High school diploma or equivalent required; additional education preferred 1–3 years of experience in loan servicing, collections, or related field preferred Strong communication skills, both written and verbal Excellent organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Strong analytical skills and ability to handle confidential information professionally

Responsibilities

The Loan Counseling Assistant supports loan counselors by reviewing mortgage assistance applications for completeness and accuracy. They also assist borrowers with delinquency resolution and maintain detailed records of all interactions.