Be part of a team that’s committed to making a difference. We believe in our work and our customers.

JOB DESCRIPTION

Loan Support Powerhouse:

• Gather vital documents and information from borrowers.
• Ensure loan files are complete and accurate.
• Chase down missing pieces and resolve any issues.
• Guide loans through the process: open escrow, coordinate inspections, and secure necessary insurance.
• Pre-qualify borrowers using advanced technology.
• Collaborate with our team to ensure smooth and timely closings.
• Exceptional Customer Service
• Answer borrower questions and guide them through the process.
• Maintain open communication with borrowers, real estate agents, and title companies.
• Schedule and coordinate successful loan closings.

Administrative Expertise:

• Maintain key databases.
• Assist with marketing efforts.
• Stay ahead of industry trends and product knowledge.
• Handle day-to-day administrative tasks efficiently.
• Contribute to special projects as needed.

This role is ideal for:

• Highly organized and detail-oriented individuals.
• Excellent communicators with strong customer service skills.
• Team players who thrive in a fast-paced environment.
• Those with a passion for the mortgage industry.

Experience:

• 5+ years of mortgage lending or related experience.
• Proven experience in retail loan origination.
• Proficiency in Encompass360 is a must.
• Knowledge & Skills:
• Deep understanding of mortgage lending processes and regulations.
• Expertise in various loan programs (Conventional, FHA, USDA, VA, USDA, Bond and DPA’s).
• Strong knowledge of mortgage-related terminology and procedures.
• Attention to detail required

Join our winning team!
Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.
Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you’re starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.
To view your rights as an employee in the United States, you may select the following link: mandatoryview.com
Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.
We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at careers@fairwaymc.com . We can answer any questions and keep you updated on future opportunities.
Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us

• Highly organized and detail-oriented individuals.
• Excellent communicators with strong customer service skills.
• Team players who thrive in a fast-paced environment.
• Those with a passion for the mortgage industry