ADDITIONAL QUALIFICATIONS

• Bachelor’s Degree Preferred
• Excellent verbal and written communication skills. Must have good analytical skills and the ability to pay close attention to detail.
• Utilizes independent judgment under general supervision.
• May interact with clients, and occasionally with vendors and other outside lending institutions to obtain information and/or request documents.
• Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.

ABOUT US

Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

• Assist the mortgage loan officer with the day-to-day administrative tasks, including managing calendars, scheduling appointments, and handling correspondence.
• Prepare and review loan applications and documentations to ensure accuracy and completeness before submission to underwriting
• Provide exceptional customer service by addressing client questions and concerns throughout the loan process. Assist clients in understanding the mortgage process and the documentation required comments sharing they feel supported and informed throughout.
• organize and maintain files, records, and databases related to the mortgage loan applications
• Assists the Loan Officer in submitting conditions, monitoring expiration date on credit commitments.
• Contacts borrowers directly for additional information related to loan requests including documentation require to meet conditions necessary to complete the successful closing of the loan.
• Provide ongoing support for compliance with all applicable laws, regulations and administrative duties.
• Answers calls from borrowers, escrow, title, agents etc. regarding status and general questions throughout the process of the loan.
• Maintains a proactive commitment to established Bank programs, such as Customer first, Community Reinvestment Act (CRA) and Equal Employment Opportunity.