POSITION SUMMARY

We are seeking a detail-oriented Loan Officer Assistant to provide essential support in a fast-paced branch environment. This hybrid role combines general office administration with specialized loan officer assistance, ensuring smooth branch operations and excellent borrower experience. The administrative assistant side of this role focuses on office management, guest relations, and clerical support. The Loan Officer Assistant (LOA) side is dedicated to partnering with the Branch Manager and Senior Loan Officers to help manage loan files, borrower communication, and pipeline progression from application through closing. The ideal candidate will be highly organized, adaptable, and able to maintain confidentiality while balancing multiple responsibilities.

KNOWLEDGE, SKILLS, AND ABILITIES

• Fluency in English required; Spanish fluency preferred.
• Strong communication skills (verbal & written) with attention to detail.
• Excellent organizational skills and ability to prioritize multiple tasks.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to make sound decisions and meet deadlines under pressure.
• Self-motivated, enthusiastic, and goal oriented.
• Ability to exercise independent judgment and adapt to peak workloads.
  Requirements:

EXPERIENCE AND TRAINING

• High School Diploma or equivalent required; some college coursework preferred.
• Minimum 2 years of mortgage industry experience preferred (exposure to FHA, VA, USDA loans is a plus).
• Familiarity with marketing materials or advertising campaigns a plus.
• Must maintain current knowledge of licensing, registration, and training requirements under the SAFE Act and other applicable regulations.

WE’RE COMMITTED TO PROVIDING OUR EMPLOYEES WITH THE TOOLS AND RESOURCES THEY NEED TO THRIVE BOTH PERSONALLY AND PROFESSIONALLY.

Ruoff Mortgage reserves the right to modify, interpret, or apply this job description in any manner the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities. While we thank all candidates for your interest in our company, only those selected for interviews will be contacted. Ruoff Mortgage is an equal opportunity employer

Office & Administrative Support

• Greet guests in a professional, friendly manner and manage visitor area (open/close).
• Answer phones, take messages, and respond to routine inquiries.
• Organize and maintain branch.
• Sort and distribute mail; respond to recurring information requests.
• Draft and proofread correspondence and other business documents.
• Assist Branch manager and Senior Loan officers with updating Social Media content that is approved by marketing and compliance.
• Assist with collecting documentation and general clerical duties.
• Assist the Branch manager with keeping the office clean, organized and staffed during the office day.

Loan Officer Assistant

• Understand loan documents, loan origination system, and the mortgage process to support file management.
• Gather borrower documentation and assist loan officer with collecting and organizing loan files.
• Track and follow up on outstanding borrower items to ensure timely completion.
• Communicate and follow up with customers per Senior Loan Officer’s request.
• Collaborate with processors, closers, and underwriters, as needed, to maintain workflow efficiency.
• Ensure all actions are compliant with company policies, regulations, and laws.
• Handle sensitive borrower information with strict confidentiality.

Marketing & Social Media Support

• Assist in creating and distributing marketing materials, including rate sheets and promotional content.
• Support loan officers’ online presence by creating and managing social media content (posts, videos, reels) across Facebook, Instagram, and LinkedIn.
• Work with the marketing department to ensure all content is compliant and on-brand.

Other Duties

• Stay informed on local real estate trends and mortgage regulations.
• Perform additional support or administrative tasks as assigned.