SKILLS REQUIRED

• Broad knowledge of departmental operations, policies and procedures
• Ability to deal effectively and tactfully with customers and associates
• Ability to recognize irregular or suspicious transactions and take appropriate steps to prevent loss
• Adequate understanding of operations in other departments and bank retail outlets
• Understanding of Federal Regulations as they apply to loans
• Experience with using personal computers and common business applications such as Word, Excel, and Outlook.
• Exposure to bank core accounting systems, Jack Henry Silverlake preferred.
• Ability to operate common business equipment such as copiers, printers, and scanners.
• Above average problem solving and accounting skills
• Ability to lift 25 lbs.

• Respond to telephone inquiries from customers and associates pertaining to loan balances, payoffs, collateral information, etc.
• Loan account maintenance and transactions
• Perform daily balancing of the general ledger accounts
• Review loan files for proper documentation and compliance
• Prepare, review, and maintenance missing or incorrect documentation on the Loan Error Log
• Prepare, scan and perform quality control on loan files
• Order coupon books
• Add and remove ACH and AFT records
• Process returned payments
• Collection maintenance
• Process charge offs
• Process loan extensions
• Maintenance and process vehicle titles
• Process closed loans
• Process low balance report
• Process and maintain proof of collateral insurance
• Prepare and review HMDA LAR documentation
• Review all declinations
• Prepare Satisfaction Pieces
• Initialize and maintain Forced Placed Insurance
• Review and maintain Flood Insurance
• Document and perform total loss documentation for insurance companies and customers
• Prepare escrow accounts for payment
• Prepare and maintain escrow analysis
• Monitor and process PMI payments and cancellations
• Federal Home Loan Bank (FHLB) monthly balancing
• FHLB remittance
• Process participation payments
• Update and maintain dealer floor plan
• Update and maintain adjustable rate analysis on loans
• Process monthly credit insurance commission
• Process credit life/disability claims
• Process construction draws
• Maintain tickler report
• Perform other duties as assigned
• Must advance to Loan Operations Specialist I within 18 months of hire
  Requirements: