Loan Operations Executive DSAR 12 Month FTC at Mars Capital

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GDPR, DSAR, Loan Servicing, Data Redaction, Quality Assurance, Loan Administration, Mailbox Management, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Communication Skills, Attention To Detail

Industry

Financial Services

Description

Company Description WELCOME TO MARS CAPITAL Mars Capital Finance Ireland DAC (“Mars Capital”) is part of Arrow Global Group Limited, which is one of Europe’s leading integrated asset managers with €112bn Assets Under Management (“AUM”) and 4,400 employees across five jurisdictions Mars Capital was established in 2015 and is a Regulated Credit Servicing Firm, authorised by the by the Central Bank of Ireland and located in Dublin 2. Mars Capital has the capacity and regulatory authority to service loans secured against properties and has €8bn AUM, experiencing significant growth in recent years. We provide services that span the full lifecycle of a loan post origination, from drawdown through to loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing. We value our relationship with our clients and believe that our deployment of dedicated, Dublin-based project and asset management teams give us a competitive advantage over other competitors who operate a shared services model across their portfolios. Placing the customer first in a simple and efficient manner in line with our regulatory obligation is our number one priority. Our local strategic ambition is to provide value accretive services to institutional clients, while building better financial futures for our customers, clients, communities and colleagues. Our Culture and Way of Working We’re entrepreneurial, fast-paced and decisive, working together safely and supportively. We trust our colleagues to make the right decisions and are brave enough to acknowledge mistakes and to learn from them. Celebrating success, we reward those who help us to achieve exceptional long-term results. We’re inclusive and encourage our colleagues to be themselves. Our culture supports the difference that makes each of us unique. We’re open and eager to embrace new ways of working and have a diverse community, enriched by our local identities that works collaboratively to build a unified and dynamic organisation. We believe that a supported flexible working approach helps us to retain valued colleagues, enhance wellbeing, increase motivation and encourage a healthy work/life balance. If you’re interviewed, ask about the flexibility involved in this role. Our Values Our stakeholders expect us to act in an ethical and responsible way and this is at the heart of how we conduct our business. Our values support this philosophy, and we seek out and reward behaviours that will make us more sustainable, responsible and successful. Our values are- we succeed together; we do the right thing; we’re trusted and valued; and we’re brave and creative. You’ll hear more about these throughout the interview process. Our STAR Awards provide a fantastic platform to send a special thank you to a colleague who may have gone above and beyond to help you and the business succeed, or someone who has been brave and creative with their own approach to how they work. Values orientated, our Recognition Scheme plays a pivotal role in aligning and celebrating our culture, and simply wouldn’t exist without colleague participation and input. Our Environmental, Social and Governance (“ESG”) Commitment We’re committed to investing responsibly and supporting our local communities and charitable organisations. Every colleague is encouraged to take a paid day each calendar year to volunteer for our nominated charities. Internally we are very proud of our four colleague-led engagement groups, who run events/initiatives, that promote our culture and values which is a key part of the life blood of this business. Job Description This role will include but is not limited to the following tasks: Review of Data Subject Access Requests to ensure that they meet all regulatory obligations. Collation of all data from various systems and file locations for Data Subject Access Requests Review and redaction of data from files for Data Subject Access Requests in line with GDPR regulations Performing QA on colleagues' output to align with the redaction process for Data Subject Access Requests where other team members perform this role Performing QA on colleagues’ outputs to align with the four-eye process for manual lettering and system amendments where other team members perform this role. Mailbox management across a variety of mailboxes, both internal and external. Progress customer lettering requirement aligned to inbound/outbound post and email requests. General loan administration such as issuing mortgage statements, redemption statements and updating profiles Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreements Consistently records incidents immediately on detection of errors and engages with Risk Partner / Risk Owner to resolve where required. Displays awareness of the MCFID risk and control environment, engaging proactively with colleagues and management to identify and mitigate risk. Ensure all company processes and procedures are carried out within appropriate timeframes. Qualifications Previous experience with GDPR or DSAR Previous loan servicing or banking experience preferable Relevant APA qualification welcome Excellent communication skills, both written and verbal Attention to detail and accuracy Maintaining good interpersonal relationships Positive engagement with change initiatives Consistently demonstrates that “the customer is at the heart of everything we do” by ensuring that customer impact is considered in the course of all BAU activity Ability to react and deal with change in a fast-moving environment Proven abilities working with word, excel, power point tools to support outputs for approval/review Working as part of a team to achieve common goal. Supporting colleagues and providing advice and/or contribute to problem solving sessions as required Additional Information D&I statement

Responsibilities

Manage Data Subject Access Requests (DSAR) by collating, reviewing, and redacting data in compliance with GDPR regulations. Perform general loan administration tasks, including issuing statements and managing customer communications within agreed service level agreements.