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Loan Operations Payoff Clerk at INDEPENDENT BANK

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan processing, Data entry, Customer service, Communication, Analytical skills, Basic math, Microsoft Word, Microsoft Excel, Ten-key, Documentation, Payment processing, Telephone etiquette, Active listening

Industry

Banking

Description

Description Job Summary We are seeking a detail-oriented and customer-focused Loan Operations Payoff Clerk to join our team. This role is responsible for validating, processing, and accounting for payments applied to loans being paid in full. The ideal candidate will prioritize customer communication while ensuring accuracy in data entry, documentation, and payment processing. Key Responsibilities Process loan payoff payments, including checks, wires, and other payment forms Complete and verify various types of CRM cases Open, scan, and balance incoming payments Sort and distribute incoming and returned mail Scan and index documentation accurately Process returned mail and ensured proper handling Provide backup support for redemption payments and repossession sales Assist with Alacriti payments and returns as needed Perform additional duties as assigned Required Skills & Qualifications High school diploma or general education degree (GED) Strong written and verbal communication skills Excellent telephone etiquette and active listening abilities Proven customer service skills Strong analytical and basic math skills Basic computer proficiency, including Microsoft Word and Excel Accurate data entry and Ten-Key skills Preferred Qualifications Previous experience in bank operations or loan processing Work Environment Fast-paced, detail-oriented office environment Heavy use of computer systems and data entry Frequent handling of confidential financial information Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Responsibilities

The Loan Operations Payoff Clerk is responsible for validating, processing, and accounting for loan payoff payments. They also handle documentation, CRM cases, and provide support for various payment-related tasks.