Loan Operations Specialist at Consumers National Bank

Minerva, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Servicing, Escrow Administration, Loan Documentation, Data Accuracy, Problem Solving, File Maintenance, Tax Processing, Insurance Processing, HMDA Data Review, Audit Support, Microsoft Office, Customer Service, Detail Oriented, Collaboration, Research

Industry

Banking

Description

Description At Consumers National Bank, our mission is simple: To Make a Difference in Our Communities. We believe our employees are the heart of that mission. When you join our team, you join a group of people proud to say, “I make a difference.” We offer a community-focused banking environment where employees are empowered, achievements are recognized, and collaboration drives every decision. Together, we work to exceed the expectations of our customers, shareholders, and the neighbors we proudly serve. Why Join Consumers National Bank? Competitive compensation Generous benefits package Stable, community-focused banking environment Supportive leadership and collaborative culture Opportunity to grow within loan operations and servicing Position Overview Consumers National Bank is seeking an experienced Loan Operations Specialist to support key loan servicing functions, including escrow administration, loan documentation, and data accuracy. This role is ideal for someone with hands-on loan servicing experience who enjoys detail-oriented work, problem solving, and supporting both customers and internal teams. This position is based in our Minerva Corporate Office and offers a professional, supportive environment with opportunities for long-term growth. What You’ll Do Core Loan Operations & Servicing Support daily loan servicing operations by maintaining accurate loan and escrow records. Manage escrow accounts from origination through closing, including tax and insurance processing. Monitor new and existing escrow accounts for accuracy and completeness. Respond to customer inquiries related to loan servicing, escrow balances, taxes, and insurance. Perform loan file maintenance, scanning, and documentation management. Research and resolve issues related to loan data, payments, or account setup. Communicate regularly with Loan Servicing staff and branch personnel to resolve questions and ensure timely processing. Escrow, Insurance & PMI Administration Ensure timely disbursement of: Semi-annual real estate taxes Homeowners insurance premiums Process annual escrow analyses for fixed and variable rate loans. Process monthly remittance of PMI and credit insurance premiums. Monitor PMI-covered loans for required cancellations or borrower-requested terminations. Data, Reporting & Compliance Support Verify and maintain rate updates for Federal, FHLB, and Fixed Rate Equity loans. Conduct initial review of HMDA data for accuracy and completeness. Assist with timely annual HMDA-LAR submission. Support the Supervisor with preparation for internal audits and loan reviews. Requirements Required Experience & Skills 2+ years of experience in a loan servicing, loan operations, or banking support role. Working knowledge of escrow administration, loan documentation, and servicing processes. Strong attention to detail and ability to manage multiple priorities. Excellent communication and customer service skills. Proficiency with Microsoft Office (Word, Excel, Outlook). Ability to work independently while collaborating effectively with a team. Preferred (Not Required) Experience with HMDA data review or reporting. Familiarity with PMI, insurance tracking, and escrow analysis. Prior experience in a community bank environment.

Responsibilities

The specialist will support daily loan servicing operations by maintaining accurate loan and escrow records, managing escrow accounts from origination through closing, and responding to customer inquiries regarding servicing details. Key duties include processing real estate taxes, insurance premiums, performing annual escrow analyses, and monitoring PMI requirements.