GENERAL SUMMARY:

Assist lenders and loan associates by performing a variety of duties to insure accurate loan documents in a timely manner. Other responsibilities include special projects as assigned by management to develop procedures and processes including implementation, if required.
Loan Operations Specialist performs most complex duties, assists with special projects as assigned by Manager, assists Management in procedure writing and determining department processes to minimize risk and maximize efficiency for the Bank.

EDUCATION AND EXPERIENCE:

• College degree in accounting, finance or business. In lieu of a college degree, five years of loan documentation experience.
• Must be trained in Microsoft Office (Word, Excel, and Outlook) or equivalent processing systems.
• At least one year of experience in loan accounting systems and processes.

PREFERRED SKILLS:

• Experience in operating a personal computer.
• Trained in operating general office machines.
• Knowledge of documents related to the lending area of the bank.
• Must possess excellent communication (both written and verbal) and organizational skills.
• Ability to organize and prioritize work without direction from supervisor.
• Ability to handle high pressure and high volume of work.
• Ability to multi-task and handle multiple tasks, shifting priorities as required.
• Exceptional customer service skills

Primary:

• Laser Pro
• Review completed loan documents for compliance and documentation accuracy via multiple LOS.
• Loan Booking
• Reconcile all undisbursed Loans in Process (ULIP, Mortgage Loan Warehouse accounts and Serviced Participation Loan general ledger accounts on a daily basis.
• Book/process all loans as requests are received.
• Review and make necessary corrections to transaction and exception report.
• Maintenance
• Review system generated reports with loan documents to verify the accuracy of new loans boarded to the bank’s core system.
• Perform various loan maintenance via Help Desk to maintain correct system functionality.
• Insurance and Escrow
• Maintain insurance policy records by collecting proof of insurance, processing insurance payments, and managing compliance.
• Oversee all escrow accounts to ensure insurance and taxes are current.
• Post Approval Review and Post Closing File Review
• Conduct an accurate and timely review of credit and collateral loan packages prior to loan funding to assist in the location and correction of any documentation exceptions or regulatory violations.
• Conduct an accurate and timely review of credit and collateral loan packages post loan funding to assist in the location and correction of any documentation exceptions or regulatory violations.
• Software Administration Assistance
• Maintain current knowledge of compliance and regulatory changes.
• Assist with creating or modifying users and loan products as required in vendor provided software.
• Assist with, or conduct, end user training for vendor provided software.
• Monitor open or un-resolved technical support issues with vendors to keep management current on any issues.

Secondary:

• Adherence to and support of all compliance and BSA/AML rules and regulations related to this job function.
• Performs other duties that may be assigned by Management.

Other Duties and Responsibilities:

• Answer phones
• Provide an exceptional level of service to branch personnel, bank vendors, and bank customers
• Provide support and back-up assistance for additional areas in the Loan Operations Department
• Cross-training in additional areas in the Loan Operations Department
• Assist in completion of “Special Projects”