Loan Processing Supervisor at Sun Community Federal Credit U

El Centro, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

107400.0

Posted On

25 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Organizational Skills, Commercial Lending Practices, Loan Processing, Documentation, Compliance, Quality Control, Vendor Management, Training, Process Improvement, Attention to Detail, Problem Solving, Team Management, Customer Service, Microsoft Programs, Documentation Software

Industry

Banking

Description

Loan Processing Supervisor Department: Commercial lending FLSA: Exempt EEO: Administrative Salary Grade: 18 Salary Range: $71,600 - $89,500 - $107,400 Reporting Structure: VP of Credit Administration and Loan Servicing Supervisory Position: Yes People Vision: At Sun, our people shine brightest. We create a culture of empathy, care, and connection that empowers brighter futures and supports well-being for all. Because when we care, lives change. Position Purpose: The Loan Processing Supervisor (LPS) oversees all aspects of commercial & agricultural loan processing, documentation, funding and servicing. This includes conventional real estate loans, construction and member business loans. The LPS oversees a loan processing team, ensuring efficient, accurate, and compliant handling of loan files from application through closing with credit union policies and regulatory requirements. This position provides leadership, training, and guidance to staff while maintaining a strong focus on delivering exceptional member experience. The Loan Processing Supervisor serves as a resource and liaison between loan processors, loan officers, underwriters, funding, and other departments to support seamless lending operations. ESSENTIAL FUNCTIONS AND BASIC DUTIES * SUPERVISE – MANAGE A TEAM OF COMMERCIAL LOAN PROCESSORS AND SUPPORT STAFF. ASSIGN WORKLOADS, MONITOR PERFORMANCE, PROVIDE COACHING, ENSURE HIGH-QUALITY OUTPUT AND TIMELY LOAN CLOSINGS. THIS INCLUDES GATHERING OF A LOAN APPLICATION PACKAGE, OBTAINING THIRD PARTY VERIFICATION ITEMS (CREDIT REPORTS, FLOOD DETERMINATION, TITLE REPORTS, UCC SEARCHES AND ENVIRONMENTAL REPORTS). * PIPELINE MANAGEMENT – OVERSEE THE COMMERCIAL & AGRICULTURAL PIPELINE FROM APPLICATION PROCESSING TO CLOSING. ENSURE THAT ALL CONDITIONS ARE MET AND TIMELINES ARE ACHIEVED. * DOCUMENT OVERSIGHT – REVIEW, VALIDATE, APPROVED LOAN DOCUMENTATION PACKAGES FOR ACCURACY, COMPLETENESS AND COMPLIANCE WITH THE CREDIT UNION’S POLICIES, REGULATORY STANDARDS AND LOAN APPROVAL TERMS. ENGAGES WITH EXTERNAL LEGAL COUNSEL ON MORE COMPLEX DOCUMENTATION TRANSACTIONS. * COMPLIANCE AND QUALITY CONTROL – MAINTAIN UP-TO-DATE KNOWLEDGE OF NCUA REGULATIONS, INTERNAL LENDING POLICIES AND LEGAL DOCUMENTATION STANDARDS FOR COMMERCIAL & AGRICULTURAL LENDING. COORDINATE POST-CLOSING QUALITY CONTROLS. ENSURES HMDA REPORTABLE TRANSACTIONS ARE PROPERLY ENTERED IN THE HMDA SOFTWARE FOR HMDA LAR SUBMISSION. ENSURES ALL LOAN DOCUMENTATION IS PROPERLY COLLECTED, REVIEWED AND ARCHIVED. SUPPORTS IN VARIOUS INTERNAL/EXTERNAL AUDITS AND ITS READINESS OF LOAN FILES FOR REVIEW. * COLLABORATION- WORK CLOSELY WITH INTERNAL & EXTERNAL INDIVIDUALS/TEAMS TO RESOLVE ISSUES AND MAINTAIN SMOOTH LOAN PROCESSING OPERATIONS. ASSISTS WITH ESCALATED ISSUES AND SERVES AS POINT OF CONTACT FOR COMPLEX LOAN SCENARIOS. * VENDOR MANAGEMENT – COORDINATE WITH TITLE COMPANIES, APPRAISERS, ATTORNEYS, AND OTHER THIRD PARTIES TO FACILITATE TIMELY CLOSINGS AND ACCURATE DOCUMENTATION. * REPORTING – PREPARE AND MAINTAIN OPERATIONAL REPORTS ON PIPELINE, TEAM PRODUCTIVITY AND PROCESSING TIMELINES FOR MANAGEMENT REVIEW. * TRAINING AND DEVELOPMENT – DEVELOP AND DELIVER TRAINING TO PROCESSING STAFF TO DRIVE CONSISTENCY IN APPLICATION OF POLICIES, PROCEDURES AND BEST PRACTICES. MAINTAIN AN EXCEPTIONAL SERVICE STANDARD. * POLICY SUPPORT – ASSIST MANAGEMENT IN UPDATING AND/OR DEVELOPING PROCEDURES RELATED TO COMMERCIAL & AGRICULTURAL LOAN PROCESSING, DOCUMENTATION, CLOSING AND SERVICING. * PROCESS IMPROVEMENT - IDENTIFIES PROCESS GAPS AND RECOMMEND IMPROVEMENTS TO ENHANCE EFFICIENCY AND MEMBER SERVICE. Leadership and Team Management * Foster a positive and collaborative team culture focused on quality and accountability. * Lead with empathy and integrity, creating an environment that encourages teamwork, open communication, and respect. * Conduct regular team meetings and one-on-one sessions to align goals, provide coaching, and recognize achievements. * Support staff development through cross-training and professional growth opportunities. * Provide performance feedback, training, and professional development opportunities. * Partner with management to ensure staffing levels meet operational needs and member demand. Engagement * Actively engage in meetings and in the Department’s process improvement efforts. To be performed with a sense of curiosity. * May engage with business members as necessary to further business development initiatives. * Maintains a professional image in the most difficult financial situations. Request any clarifications from manager as needed and updates manager on any possible concerns. Provides information on the Credit Unions products and services to members and interest parties. * Acts in compliance with established CU policies, procedures and applicable legal requirements. PERFORMANCE MEASUREMENTS * Functions and lending services are efficient and effectively completed. Functions and duties are completed in accordance with established policies and procedures. * Documents and reports are completed accurately, efficiently and in a timely fashion. * Errors identified during loan review callback are correctly in a timely fashion and are not subject to continuously being repeated. * Professional working relationships exist with members, vendors and trade professionals. Assistance is provided as needed. Questions are answered courteously and promptly. The Credit Union's professional reputation is maintained and projected. * Loan and account problems are closely tracked and effectively resolved. * Good working relations exist with Credit Union personnel and management. Assistance and support is provided as needed. Management is appropriately informed. POSITION REQUIREMENTS Education and Experience: * High school graduate or equivalent. Associate’s degree in Business, Finance or related field preferred. Equivalent combination of education and relevant experience may be considered. * A minimum of 8 years of related work experience in commercial lending functions (ie. loan processing, loan operations and/or loan documentation) with increased responsibilities. 2 years in a supervisory or lead capacity preferred. * Thorough understanding of commercial and real estate loan processing functions, lending products and procedures. Knowledge of related computer applications to include Microsoft programs. Laser Pro or other documentation software knowledge preferred. Key Competencies: * Excellent leadership, communication, and organizational skills. * Ability to work effectively under pressure while maintaining accuracy and attention to detail. * In-depth knowledge of commercial lending practices, including documentation for various business structures (LLCs, corporations, partnerships, sole proprietorships, and trusts). * Strong understanding of collateral documentation, UCC filings, title work, insurance requirements, and loan covenants. * Familiarity with SBA and participation loans, and experience with regulatory requirements impacting commercial lending. * Proficiency with loan origination and documentation systems (such as LaserPro , MeridianLink, or similar platforms). * Strong organizational skills with the ability to prioritize and manage multiple complex loan files simultaneously. * High attention to detail and commitment to accuracy, compliance, and quality service. * Ability to analyze processes, identify inefficiencies, and implement practical improvements. * Demonstrated commitment to the credit union’s mission of serving members and supporting local business growth. WORKING CONDITIONS * Sitting for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. * Physically able to participate in training sessions, presentations, and meetings. INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well- constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Responsibilities

The Loan Processing Supervisor oversees all aspects of commercial and agricultural loan processing, ensuring efficient, accurate, and compliant handling of loan files. This position provides leadership, training, and guidance to staff while maintaining a strong focus on delivering exceptional member experience.