Job Summary:
The Loan Processor will be responsible for providing high-quality customer service assistance when responding to emails and loan applications from customers and prospective customers. You will provide accurate and up-to-date answers to prospects and customers, while observing all compliance regulations.

Responsibilities:

• Drive customer obsession through excellent customer service by opening customer applications, reviewing them for completeness and requesting any additional information.
• Review and evaluate client’s financial documents (bank statements, pay stubs, award letters) and research financial history.
• Calculate income for Underwriting submission
• Collaborate with Underwriters to process loan applications in an expedited fashion.
• Adhere to work schedule, assigned daily duties, and work activities.
• Attend all mandatory training and meetings
• Ensure compliance with company policies and regulatory requirements

Skills and Experience:

• English – Spanish Language (Oral and writing 80 % or higher), (B2+ or above).
• The resource will work on a flexible schedule. Within our Hours of Operations
• Must be available to work on weekends.
• Must have a high school diploma .
• A genuine interest in working with and helping customers.
• Must be detail oriented.
• Demonstrated experience in providing high levels of customer satisfaction in the back office field.
• Good presentation and a polite, tactful and friendly character.

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About Auxis:

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• Drive customer obsession through excellent customer service by opening customer applications, reviewing them for completeness and requesting any additional information.
• Review and evaluate client’s financial documents (bank statements, pay stubs, award letters) and research financial history.
• Calculate income for Underwriting submission
• Collaborate with Underwriters to process loan applications in an expedited fashion.
• Adhere to work schedule, assigned daily duties, and work activities.
• Attend all mandatory training and meetings
• Ensure compliance with company policies and regulatory requirement