Loan Servicer III at Blue Ridge Bank National Association

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Documentation, Customer Service, Problem Solving, Communication, Attention to Detail, Loan Operations, Regulatory Knowledge, Teamwork, Analytical Thinking, Training, Process Improvement, Time Management, Relationship Building, Accuracy, Decision Making, Organizational Skills

Industry

Banking

Description

Description THIS IS A HYBRID ROLE BASED OUT OF OUR BAYBERRY OFFICE OR OUR LURAY OFFICE Company Summary: Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide. At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers. Position Description: This position requires an advanced understanding of loan products and in-depth loan industry experience, and the ability to handle complex maintenance and service activities. The Loan Operations Associate III supports our customers’ loan servicing needs and contributes to the development and improvement of all processes, as well as to the objectives of the team and business. The incumbent directly faces internal and external customers and prioritizes delivery of excellent experience, using strong communication and diplomacy skills, while simultaneously managing a variety of standard loan servicing activities. This position will provide direction, support, training, and backup to teammates, as needed. Position Accountabilities: · Advanced understanding of loan documentation and the ability to apply complex legal concepts to system entries · Perform advanced loan maintenance, code corrections and/or changes, reversals and reapplication of payments · Perform manual interest accrual calculations with accuracy · Perform loan boarding of complex loans to core operating systems with accuracy · Process complex loan modifications, conversions, and extensions · Participate in the production year-end regulatory tax reporting and corrective reporting · Perform loan document quality assurance functions · Perform loan boarding quality assurance activities · Perform research with regard to complex loan and general ledger accounts · Manage complex syndication, participation, and SWAP transactions · Perform complex manual system updates, form generation, and billing schedules · Assist with SBA, Federal Reserve Bank, and FHLB pledging reporting activities · Provide cross-training to department teammates, as needed · Handle escalated customer requests · Assist with personnel instruction regarding policies and procedures, ensuring teammates are informed of changes · Assist with teammate training and motivation to achieve production goals · Provides support for problem solving, process improvement, and skill development · Ability to work effectively with minimal supervision and be a team player · Responds to inquiries or to requests from customers and other Bank personnel within given time frames and within established policy · Supports other teammates within the team · Understanding assigned process and procedures as it relates to the job task · Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures · Ensure excellent service is provided to our internal partners and customers · Identifies and resolves issues within assigned function · Performs all other job duties as assigned · Provide high degree of professionalism and confidentiality in handling and having access to sensitive information. · Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities · Comply with dual control standards as required · Ensure daily production goals are met and maintain quality · Participate in assigned projects · Support the functions outlined in the Loan Operations Associate I and Loan Operations Associate II roles as needed Requirements Position Qualifications · High School diploma or equivalent required. Minimum 5 years loan servicing experience or 5 years of operations or related experience · Banking, accounting or finance experience required Knowledge & Skills · Proficiency with MS Office programs · High level of accuracy and great attention to detail · Ability to build and maintain relationships with internal and external customers · Possess extensive and current knowledge of all operational duties and procedures, with proven ability to explain the purpose behind the process · Ability to organize workload · Excellent customer service skills · Excellent oral and written communication skills · Detail oriented and quality focused · Proven problem solving and decision-making abilities; able to think analytically · Able to handle multiple tasks · Ability to influence, persuade and motivate · In depth knowledge of loan operations, products and documentation · Intermediate knowledge of Regulatory, Legal and Enterprise Policy monitoring, managing and mitigation

Responsibilities

The Loan Servicer III is responsible for handling complex loan servicing activities and providing excellent customer service. This role also involves supporting teammates through training and process improvement initiatives.