Loan Servicer at North Coast Credit Union

Bellingham, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Servicing, Lending Operations, Loan Documentation, Escrow Processes, Collateral Management, Attention to Detail, Organizational Skills, Core Banking Systems, Microsoft Office, Communication Skills, Bilingual Skills

Industry

Banking

Description

Description At North Coast Credit Union we believe that every interaction is an opportunity to create an exceptional experience — for our members, our community, and each other. We’re more than a financial institution; we’re a team of passionate individuals who take pride in making banking personal, supportive, and surprisingly human. If you have an eye for detail, a heart for service, and a love for problem-solving, you’ll feel right at home here. What You’ll Do As a Loan Servicing Specialist, you’ll play a vital behind-the-scenes role in bringing our members’ financial goals to life. You’ll ensure loan files, escrow accounts, and collateral records are complete, accurate, and compliant — all while delivering the kind of thoughtful, high-touch service that sets our credit union apart. You’ll collaborate with Lending, Accounting, and Operations teams to keep things running smoothly, support process improvements, and be a trusted point of contact for both internal partners and members. Your Day Might Include Processing and maintaining consumer and real estate loan documentation with precision and care. Quoting and processing loan payoffs, reconveyances, and title/UCC releases. Coordinating escrow accounts - from property tax payments to insurance tracking - ensuring every detail is right. Performing audits and reconciliations to make sure loan portfolios balance perfectly. Responding to member inquiries with empathy, professionalism, and genuine care. Supporting your teammates, mentoring others, and collaborating on projects that make our processes even better. Occasionally assisting with asset recovery or collections, as departmental needs arise. North Coast Credit Union Employees Enjoy Robust Benefits - Helping you thrive! We enjoy paid time off with a starting vacation accrual of 10 days per year,11 paid holidays, paid sick time which accrues at 2 hours per pay period (6 days per year), and WA State Paid Safe & Sick Time which accrues at 1 hour for every 40 hours worked. We receive 5 hours of paid volunteer time each quarter. We invest in our employees' futures by offering a 401(k)-retirement plan with up to a 10% employer contribution. We prioritize your health and well-being and offer medical, dental and vision insurance for you and your family, including free mental health and wellness plan options. We ensure our employees are taken care of during life's unexpected events with employer provided life and disability insurance along with paid bereavement leave. We annually donate $250 of North Coast Care Funds to a local non-profit of your choice on your anniversary. All benefits are offered in accordance with our plan documents and policies. Requirements What You Bring A genuine desire to help others and make a difference. Two or more years of experience in loan servicing or lending operations (financial institution experience preferred). A solid understanding of loan documentation, escrow processes, and collateral management. Strong attention to detail and organizational skills - you love getting things right. Confidence using core banking systems, Microsoft Office, and other loan servicing tools. A calm, professional communication style - and bilingual (English/Spanish) skills are a plus! Education: High school diploma or equivalent required; college coursework in business or finance preferred. Work Environment Professional office setting with the possibility of a hybrid schedule (subject to departmental needs and performance). Regular computer work with occasional lifting (up to 25 lbs.) and movement within the office. A collaborative culture that values teamwork, focus, and care in every detail. Ready to Join Us? If you’re ready to bring your attention to detail and heart for service to a place where you can truly make a difference, we’d love to meet you.

Responsibilities

As a Loan Servicing Specialist, you will ensure loan files, escrow accounts, and collateral records are complete, accurate, and compliant. You will collaborate with various teams to support process improvements and provide high-touch service to members.