Loan Services Representative at Fall River Municipal Credit Union

Fall River, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Processing, Customer Service, Compliance, Insurance Tracking, Escrow Management, Quality Control, Document Management, Problem Resolution, Report Preparation, Communication, Attention to Detail, Regulatory Knowledge, Data Entry, Record Keeping, Team Collaboration, Time Management

Industry

Banking

Description

Description POSITION TITLE: Loan Services Representative DEPARTMENT: Loan Services/Lending POSITION FUNCTION Under the general supervision of the VP of Lending and Loan Services Supervisor, performs a wide variety of duties related to all consumer loan, business loan and mortgage products. ESSENTIAL FUNCTIONS: Receive, record and review all loan files for compliance with Credit Union policy and state and federal regulations; verify proper entry of loan information in the Core System Remit and track all recording documents for perfecting collateral liens Maintain recorded documents and original loan notes Track homeowners and vehicle insurance policies through the applicable third parties Completion of all QC of loans Record and remit PMI, Flood, Life & Disability insurance premiums Process Escrow payments for real estate taxes and conduct Escrow Analysis Quote and process payoffs on consumer loans and mortgages Prepare discharges and mail titles and cancelled notes on paid loans Prepare reports of exception items and maintenance issues and verify that corrective action has occurred as necessary Provide customer service support to all loan members Resolve questions and complaints to resolve payment problems; recommend corrective action where appropriate. Review system reports daily, weekly, monthly or as instructed by the Loan Services Supervisor or VP of Lending Maintain job knowledge and skill level needed to meet the requirements of the position ADDITIONAL RESPONSIBILITIES Perform all other necessary duties, as required for Loan Services Assist in any area of the Loan Services Department as required by the Loan Services Supervisor or VP of Lending Maintains a required level of quality and quantity of work. Works within procedural limits of position. Ensure credit union confidentiality. Participate in educational conferences, seminars and workshops to maintain knowledge of federal and state rules and regulations PHYSICAL DEMANDS: Hand dexterity required to operate computer terminal and/or related equipment. Eye coordination required to operate computer/teller terminal. Sitting at desk or computer workstation for periods of time. Travels to Credit Union facilities/locations as required. Move around credit union between levels or floors while performing duties. Bending and stretching in work area. Speak and listen to members and explain credit union services. This position description covers the more prominent duties performed and is not limited to other work duties that may be assigned.

Responsibilities

The Loan Services Representative performs a variety of duties related to consumer loans, business loans, and mortgage products, ensuring compliance with policies and regulations. They provide customer service support, resolve payment issues, and maintain accurate records of loan files and related documents.