Loan Services Specialist at Heritage Bank NA

Willmar, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

23.0

Posted On

11 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Servicing, Customer Service, Credit Reporting, Dispute Resolution, Loan Documentation, ACH Setup, Tax Reporting, GL Reconciliation, Monitoring Transactions, Collaboration, BSA Compliance, Problem Solving, Attention to Detail, Communication, Time Management, Regulatory Knowledge

Industry

Banking

Description

Description The ideal candidate will be able to work in Willmar, MN. The wage range is $19 - $23/hr. Position Summary: Responsible for a variety of duties and tasks relating to servicing of loans. This is an operations position that also includes contact with the customer. Primary Duties & Responsibilities (90%): Board a variety of new loans to the system and fund proceeds to respective GL’s Set up automatic payments, ACH and overdraft protection Pay PMI, taxes, insurance as needed. Releasing collateral upon repayment etc. Credit reporting and dispute resolution, Year-end Tax Reporting Loan Control Balancing and other GL Reconciliations Monitoring daily loan transactions & exceptions using various IQ reports Timely and accurate responses to customer and employee questions and requests Monthly SBA payment reporting and FSA/USDA semi-annual balance reporting Servicing of participated and purchased loans Assist tellers/RM’s with loan payment applications Correspond with sub-servicer when customer issues arise Subservicing branch payments and new loan wires Gather documents for audits as requested Set up and monitor ticklers Provide payoff statements Assist SAT with coding and tracking of troubled loans and 1099 C Preparation MLA and SCRA determinations, coding and tracking Secondary Duties & Responsibilities (10%): Employee Owners help Heritage be successful in any way possible, never saying, “That’s not my job.” Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities. Responsible for security as it applies to this position. Responsible for compliance with laws and regulations applicable to this position. Responsible for performing professional and accurate service. Performs other tasks, as assigned. Bank Standards: Mission – Helping People Succeed Financially Ethics – We always do the right thing at work and in our personal lives. Solution – We bring solutions to challenges and are always looking for ways to be better. Ownership – We are accountable in our roles and accept responsibility for our mistakes. Positivity – We bring positive energy and enthusiasm to everything we do. Disclaimer: The statements contained in this job description describe the general nature and level of work being performed by the person accepting this role. “Secondary Duties and Responsibilities” are considered incidental or secondary to the overall purpose of the job. This job description does not state or imply the only duties and responsibilities assigned to this job. Employees holding this job will be required to perform any other job-related duties requested by management. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability. Requirements Education: 2-year degree in related field Working knowledge of mortgage loan documentation terminology and methodology Experience: Requires education, expertise, and competence to complete the assignment in accordance with Federal Regulations. Intermediate knowledge of title policies and related loan regulations such as RESPA, HMDA, and other bank lending policies CSI Core experience a plus

Responsibilities

The Loan Services Specialist is responsible for servicing loans, including boarding new loans, setting up automatic payments, and handling customer inquiries. This role also involves monitoring transactions and ensuring compliance with regulations.