Loan Servicing Associate at Bank of Guam

Hagåtña, Guam, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PC Proficiency, Detail-Oriented, Communication, Problem Solving, Loan Document Identification, Insurance Monitoring, Escrow Management, Customer Service, Team Collaboration, Time Management, Self-Motivation, Adaptability, Office Equipment Operation, Microsoft Office Proficiency, AS/400 Core System Proficiency, Analytical Skills

Industry

Banking

Description

At the Bank of Guam, it all starts with HEART! We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by: LIVING THE BRAND and leading with heart and exceeding expectations EMBRACING THE JOURNEY by accepting change and challenging others to do the same BEING AN OWNER of our career and taking responsibility for our actions LOVING TO LEARN by committing to personal growth and development General Summary: The Loan Operations Multi-Focus Intermediate Support performs essential duties and requirements assigned within the Loan Operations of the bank loan portfolio. Be knowledgeable of policies and procedures and keep job assignments well-maintained. Deliver the bank’s customer service culture to internal and external customers to gain customer satisfaction. Provides a positive peer influence in working towards creating a valuable community. Category of Essential Functions & Task FLSA Class % Time Manage the Experience Non-exempt 20% * Demonstrate brand behaviors through daily interactions with colleagues, coworkers, customers and other employees * Represent/participate in Bank sponsored events and community outreach programs. Manage the Relationship Non-exempt 20% * Actively participate (share ideas) in staff and/or department meetings. * May on occasion respond to internal and/or external inquiries. * Be open to cross-training, collaborating and supporting fellow co-workers with tasks to help meet the needs of the business. Manage the Transaction/Tasks Non-exempt 40% * Monitor and perform requirements for collateral insurance renewals by loan product type. * Monitor and perform requirements for collateral insurance force-placement by loan product type. * Monitor and perform requirements for cancelation of force-place insurance by loan product type. * Perform requirements to provide escrow initial and annual and closing account analysis statement to borrower(s). * Monitor and perform requirements for escrow disbursements to remit premiums and tax billings. * Monitor loan tickler function for collateral force-place insurance endorsement tracking. * Monitor and perform requirements for PMI annual notices, remit premiums and evaluate LTV for cancelations. * Perform requirement for credit life insurance program report and remit premiums. * Perform workstation balancing (system generated to manual entries). * Complete all duties/tasks and projects as assigned to meet the needs of the department or business. Mitigate the Risk Non-exempt 20% * Monitor, Track and Follow-up on Insurance Policy Renewals and Maintain Type of Coverage for Loans Secured by Property. * Record Tickler Action Items for Follow-up and Resolution * Complete all bank mandated training. FLSA Categorization Non-Exempt 100% Required Knowledge, Skills and Abilities: * PC proficiency in word processing, spreadsheets and database software in an Internet environment * Ability to operate standard office equipment (typewriter, facsimile machine, copier machine, 10-key calculator, HP financial calculator, telephone) * Ability to work independently, to analyze, and resolve issues as it relates to the job description * Detail-oriented, methodical and self-motivated * Able to communicate (verbal, written and listening) effectively with co-workers and clients * Proficient in AS/400 core system * Able to identify various consumer, commercial and mortgage loan documents, including construction related documents, and understand the function of each document as it pertains to properly securing the loan and mitigating risks to the bank * Valid driver license and ability to operate an automobile * Ability to work flexible hours/days Education and Experience: * High School degree, GED or equivalent work experience * Mastery of the Loan Support Associate I role and function Physical Requirements & Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. * Seeing: Must be able to read report and use computer regularly (100%) * Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%) * Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%) * Lifting/Pulling/Pushing Occasionally (12-33%) * Climbing/Stooping/Kneeling Occasionally (12-33%) * Standing/Walking Occasionally (12-33%) Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office. Fair Labor Standards Act (FLSA) Categorization Based off of the duties that are described for this role, this is a Non-Exempt role. This is Me! It is important to note that the job description above is intended to describe the general nature and expectation of work to be performed by employees and potential candidates and is not an exhaustive list of responsibilities, duties and skills required. Additionally, it does not establish a contract for employment and is subject to change at the discretion of the Bank. Employees must remain in their respective position for a minimum of (1 year) with the exception of a promotional opportunity where the minimum qualifications have been attained. I acknowledge and accept this challenge and feel I am the most qualified candidate to fill this role. Moving forward, I am committed to remaining actively engaged in this organization and pledge to always consult the heart in matters concerning the Bank by demonstrating our brand characteristics of AUTHENCITY, COMPASSION, COURAGE and PERSEVERANCE with my team and all of our customers.

Responsibilities

The Loan Servicing Associate performs essential duties within the Loan Operations of the bank loan portfolio, ensuring customer satisfaction through effective service. Responsibilities include monitoring insurance renewals, escrow disbursements, and maintaining compliance with bank policies.