Loan Servicing Manager - Associate at JPMC Candidate Experience page

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Servicing, Syndicated Loans, Problem-Solving, Risk Management, Team Management, Knowledge Management, Process Compliance, Analytical Thinking, Interpersonal Skills, Communication Skills, Project Management, Nostro Reconciliation, General Ledger Reconciliation, SWIFT Systems, Investment Banking Products, Training Development

Industry

Financial Services

Description

The Loan Servicing Manager - Senior Associate plays a crucial role in the Loans group, responsible for delivering on specific tasks and ensuring operational excellence Job Summary As a Loan Servicing Manager - Senior Associate within our Loans group, you will be responsible for closely monitoring and guiding your team daily to ensure all Service Level Agreements (SLAs) are met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work successfully with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, capabilities and skills Hold a Bachelor's degree with minimum 10 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Influence and lead conversations with stakeholders effectively. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

Responsibilities

The Loan Servicing Manager - Senior Associate is responsible for monitoring the team to ensure all Service Level Agreements (SLAs) are met and overseeing various loan servicing processes. This role also involves motivating team members and ensuring compliance with policies and guidelines.