WHY WELLS FARGO:

Are you ready for the next step in your career? This is where it begins - at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. When it comes to employees’ financial health, we offer competitive salaries and a generous benefits package.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

ABOUT THIS ROLE:

Wells Fargo is seeking Loan Servicing Representatives to join the Asset Recovery team within our Auto Operations Group in Texas. This team is part of our Consumer Lending business.
Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. Find out why we’re the #1 financial services company to grow YOUR career. Apply today
Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Perform moderately complex administrative, transactional, operational, and/or customer support functions
• Support a variety of loan servicing tasks, which may include reviewing loan origination documents, manual invoices, researching and responding to inquiries, and verifying military relief status
• Independently utilize multiple systems and reference Policies & Procedures to determine next steps
• Identify opportunities to improve loan servicing process within established procedures and recommend solutions
• Provide excellent customer service at all points of contact
• Ensure accuracy with all daily work and manage a pipeline of work to ensure service level agreements (SLAs) are met
• Receive direction from leadership and escalate questions or issues to more experienced individuals as needed
• Use relevant information and independent judgment to ensure compliance with all federal, state, client, and company policies, procedures, and regulations
• Provide guidance to less experienced peers
• Interact, negotiate, and/or communicate effectively by phone and/or email with customers, impound lots, city courts, other governmental agencies, auto auction vendors, insurers, other third-party vendors, cross-business units, and/or customers
• May review reporting for accuracy and follow up as needed
• React quickly and effectively to written or phone escalations from business partners and customers, ensuring the interests of the company are protected
• Regularly adapt to changes in processes and procedures
• May handle inbound and/or outbound call