WHO IS HILTI?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

WHAT’S THE ROLE?

This is an exciting opportunity to join our Tool Service Centre based in Seven Hills. As a PTP Fleet Management Loan Tool Specialist, you will work across our Services Operations team and you will be responsible for ensuring that you are across a variety of tool repair and fleet topics to be able to support the wider service operations team.
If you are someone with a proactive approach and passion for customer service this is the right role for you!

WHAT DOES THE ROLE INVOLVE?

• Operation of the Premium Tool Park (PTP) and fleet centralised collection process: dispatch of loan tools to customers, receipt of retuned tools, inspection & scrapping where required, monitor demand trends and identify gaps in loan tool portfolio
• This role will have a physical element but will also involve actioning administrative tasks and communications to the wider service operations team and our sales force through your interactions.
• You will ensure that you are providing a positive, world-class customer service experience to both our internal and external stakeholders.