WHY WELLS FARGO

Are you looking for more? Find it here. At Wells Fargo, we’re more than a financial services leader - we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed.
We believe that a meaningful career is much more than just a job - it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Direct Customer Service experience
• Previous Collections experience
• Experience in Call Center environment in Financial Services Industry
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office suite skillset
• Knowledge and understanding of credit card products and services
• Experience working with Power of Attorney and/or Letters of Authorization
• Experience with Vendor management that may include working with debt settlement companies, and/or attorney firms
• Strong attention to detail and accuracy skills
• Ability to work effectively, as well as independently, in a team environment
• Experience using Enterprise Collections and Recovery System (ECAR)
• Technical skills: First Data Resource (FDR), Hogan/SHAW, Operations Image Browser (OIB), OTIS, and/or ICM

Wells Fargo is seeking a Loan Workout Associate to be part of our Debt Settlement /Recovery Team in Unsecured Lending Operations (ULO). Learn more about the career areas and lines of business at www.wellsfargojobs.com

In this role, you will:

• Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area
• Research credit or account information
• Perform skip tracing, review workout and restructure problem loans and payment plans
• Research vendor program remedies and recourse to determine loss projections
• Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact
• Utilize solid understanding of company policies, procedures and collection systems
• Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Direct Customer Service experience
• Previous Collections experience
• Experience in Call Center environment in Financial Services Industry
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office suite skillset
• Knowledge and understanding of credit card products and services
• Experience working with Power of Attorney and/or Letters of Authorization
• Experience with Vendor management that may include working with debt settlement companies, and/or attorney firms
• Strong attention to detail and accuracy skills
• Ability to work effectively, as well as independently, in a team environment
• Experience using Enterprise Collections and Recovery System (ECAR)
• Technical skills: First Data Resource (FDR), Hogan/SHAW, Operations Image Browser (OIB), OTIS, and/or ICMP

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• Ability to work the hours of 9:00 am - 6:00 pm CST OR 9:30 am - 6:00 pm CST, Monday-Friday
• Position is Not eligible for Visa Sponsorship

Work Schedule:

• Monday-Friday 9:00 am - 6:00 pm CST OR 9:30 am - 6:00 pm CST
• This position offers a hybrid work schedule

Posting Location:

• 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266