Lobby Ambassador - Front Office - InterContinental® Dubai Festival City at IHG Career

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Fluency In English, Tech-Savvy, Flexibility, Guest Service, Teamwork, Problem Solving, Attention To Detail

Industry

Hospitality

Description

Do you see yourself as a Lobby Ambassador for InterContinental Hotels® Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us. A little taste of your day-to-day Deliver a warm and genuine welcome to ensure every guest’s experience begins memorably. · Recognize and acknowledge IHG One Rewards members and returning guests, both in person and over the phone. · Provide consistently professional, courteous, and engaging service at all times. · Offer Arabic coffee in the lobby as a traditional gesture of hospitality. · Support the Rooms Coordinator by preparing welcome cards and amenities. · Monitor guest satisfaction scores (GSI) and contribute to achieving targets through regular follow-ups and reviews. · Share clear and helpful information about the hotel’s facilities, services, and local attractions. · Create a welcoming atmosphere by engaging guests in warm and meaningful conversation. · Conduct courtesy calls to ensure guest satisfaction, address immediate needs, and enhance their overall stay experience. · Ensure smooth arrivals and departures, verifying identification, issuing room keys, and overseeing safety deposit box access. · Anticipate guest needs by recording preferences, managing messages, and responding promptly to requests, questions, and concerns. · Prioritize safety at all times by following hotel procedures, reporting incidents, and using protective equipment when necessary. · Represent the brand with pride through professional appearance and behaviour. · Stay informed about daily events and activities to provide accurate recommendations and updates to guests. · Escort and guide guests to the Club Lounge or their rooms after check-in, ensuring a seamless transition to their stay. What we need from you Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to · Fluency in the English language - extra language skills would be great, but not essential · Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers, Especially our reservations system, Opera. · Flexibility - night, weekend and holiday shifts are all part of the job · You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential · Experience - ideally you’ll have spent at least two year in a front desk or guest service position in a 5 star property · Ability to work independently and within a team environment What you can expect from us We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us, and you’ll become part of our ever-growing global family.

Responsibilities

The Lobby Ambassador is responsible for delivering a warm welcome to guests, ensuring their experience begins memorably. They will also monitor guest satisfaction and provide information about hotel facilities and local attractions.