ADDITIONAL INFORMATION

Job Number25099934
Job CategoryRooms & Guest Services Operations
LocationSheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

• Providing all guests at the resort with a superior, personalized and memorable experience by greeting and assisting guests with any query/requirements in a professional and timely manner
• Interact with guests in the hotel lobby. Provide support with line-ups, check in, check out, porter services, driveway welcome.
• Taking ownership for any guest issues or queries and working collaboratively with the rest of the Front Office team and other areas of the resort to resolve them in a timely and effective manner
• Handling telephone queries professionally and in line with resort requirements
• Ensure the guest’s privacy is maintained at all timesAbility to work flexible rosters including weekends