ADDITIONAL INFORMATION

Job Number25137479
Job CategoryRooms & Guest Services Operations
LocationW Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Reporting to the Guest Relations Manager, as Lobby Ambassador you will be the first person our guests meet! You will become their “go-to” person, ensuring they have everything they need for a memorable, personalized stay.
Joining the team means you will be instrumental to the success of the hotel’s operations and beyond. We are looking for someone who is friendly, loves interacting with people, and is a team-player!

As Lobby Ambassador, key aspects of your role will include:

• Greet and escort guests to rooms
• Open doors and assist guests/visitors entering and leaving property
• Inform guests of property amenities, services, and hours of operation, local areas of interest and activities, and supply directions
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
• Transport guest luggage to and from guest rooms and/or designated bell area, assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance

Our ideal Lobby Ambassador is someone who has:

• Confidence interacting with others
• Multi-tasking skills
• The ability to work in a team
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops