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Lobby Ambassador at Washington Athletic Club
Seattle, Washington, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

26.5

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Guest Relations, Hospitality Management, Conflict Resolution, Luggage Handling, Concierge Services

Industry

Wellness and Fitness Services

Description
Description As one of the nation’s premier private athletic clubs and a Seattle institution, The Washington Athletic Club (WAC) is not simply a place to work, but a place to belong. The WAC features extensive amenities, such as fitness centers, a stunning pool, three restaurants, a hotel, a spa, banquet halls, and more. Built in 1930, our beautifully maintained 21-story building in downtown Seattle has landmark status. The WAC is seeking individuals who are dedicated to being the best and are willing to embrace the Club’s five core values: Leadership, Excellence, Integrity, Service and Sensitivity. OVERVIEW The Lobby Ambassador creates memorable guest experiences through exemplary service and dedication. From welcoming members and guests into the Club, assisting guests during check-in to checkout, and everything in between, this role caters to our member and guest needs. POSITION RESPONSIBILITIES · Provide a warm and welcoming atmosphere for all members and guests · Escort guests to their room; explain the heat/air thermostat and TV functions; offer to fill ice bucket, store clothing, and bring out luggage rack; offer to empty and hang garment bags into closet · Pick up and deliver guest luggage to guestrooms as requested; assist with luggage storage as requested · Ensure that the reception area and Lobby are maintained in a clean, organized manner · Respond to guest complaints or concerns in a prompt and professional manner · Maintain expert knowledge in all areas of the Club and the city to best assist guest inquires and needs · Assist and relieve security officer for breaks and lunches · Other duties as assigned. Qualifications · A minimum of one (1) year successful customer service experience · High School Diploma or equivalent · Strong communication skills and a customer service mindset Your next great opportunity starts here—join us!
Responsibilities
The Lobby Ambassador is responsible for creating a welcoming atmosphere by greeting members and guests and assisting with check-in and check-out processes. They also handle luggage, escort guests to rooms, and provide expert knowledge of the club and city.