Lobby Coordinator at Farmers & Merchants Bank

Saint Clair, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

20.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Microsoft Proficiency, Detail Oriented, Multitasking, Prioritization, Dependability, Professionalism, Notary Service, Clerical Duties, Product Knowledge, Time Management

Industry

Banking

Description

Description BASIC FUNCTION: Community minded front desk coordinator will manage the lobby area by providing excellent customer service with a positive first impression of FMB by welcoming customers, directing them to the appropriate areas and assisting with customer requests. Will serve as back-up personal banker, when needed. Perform all job duties in accordance with all applicable laws and regulations to include the Bank Secrecy Act. ESSENTIAL DUTIES: Offer complete customer service and any clerical duties necessary to complete the job process, including, but not limited to: Act as front desk coordinator by directing customers to appropriate areas. Ensure lobby doors are locked and unlocked according to lobby hours. Ensure customers remain in customer designated areas. Make copies and send faxes for customers. Print statements, End of Year Tax Forms, CD Rates, balances, counter checks, etc. Assist customers with debit card questions, maintenance, travel alerts, and PIN number changes. Issue and replace debit cards. Assist with online banking & the completion of credit card applications. Complete address changes, check reorders, and stop payments. Complete non-Cash teller transactions Perform clerical duties as needed. Assist customers with accessing their Safe Deposit Box Activate dormant accounts when necessary. Maintain knowledge of FMB products and services to promote to customers. Scan and index FMB documents. Perform Notary Service for customers. Post holiday hours as needed. Perform additional duties as assigned. ADDITIONAL DUTIES MAY INCLUDE: Opening and maintaining account products and services for customers. These types of accounts and services include: Checking Savings Certificate of Deposits (CDs) Individual Retirement Accounts (IRAs) Health Savings Accounts (HSAs) Business Accounts Safe Deposit Boxes Debit Cards Explanation of FDIC coverage. Set up auto transfers for customers. Research and prepare debit card dispute paperwork. Research and provide account verifications when authorized. Farmers & Merchants Bank provides equal employment opportunities including military and veterans. Requirements KNOWLEDGES, SKILLS AND ABILITIES: Be and maintain knowledge of consumer products and services the bank offers, including fees and special promotions. Strong and accurate data entry skills including Microsoft proficiency. Detail oriented and flexible to multitask and prioritize daily tasks. Complete tasks given to you in a timely manner without follow up by your supervisor. Dependable, reliable, and punctual. Maintain professionalism in manner and appearance. Be energetic and ambitious. This is a full-time position. Days and hours of work are Monday through Thursday, 8:00 a.m. to 5 p.m.; Friday, 8:00 am to 6:00 pm; rotating Saturdays, 8:00 am – 12:00 Noon.

Responsibilities

The Lobby Coordinator will manage the front desk, providing excellent customer service by welcoming and directing customers, and assisting with various requests, including serving as a back-up personal banker when necessary. Essential duties involve performing various clerical tasks such as printing documents, assisting with debit card issues, completing non-cash teller transactions, and maintaining product knowledge.